help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost zip is syncing

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-22-2018 06:48 - last edited on ‎06-23-2018 07:34 by Moderator Alum

‎06-22-2018 06:48 - last edited on ‎06-23-2018 07:34 by Moderator Alum

I lost my zip about 2 weeks ago when traveling. I’ve looked everywhere - the car, luggage, under the seats. The last known time it was seen was about 100 miles from Home. However, yesterday I was looking at the app on my iPhone and it said last sync of the zip was 5pm!!! I also acquired around 2500 steps for the day that didn’t match with the ionic. How is this possible? Is there a way I can track the zip to locate it? I just bought the ionic a month ago but have had the zip for 9 years and would really like it back!

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎06-22-2018 07:34

‎06-22-2018 07:34

Hi @Reyespa3

 

Read this article on what to do when you've lost your device - click

 

Be sure to get your Ionic out of range, too.

 

Let us know what happens and where the little Zip was hiding!

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

Best Answer
3 REPLIES 3

‎06-22-2018 07:34

‎06-22-2018 07:34

Hi @Reyespa3

 

Read this article on what to do when you've lost your device - click

 

Be sure to get your Ionic out of range, too.

 

Let us know what happens and where the little Zip was hiding!

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎06-23-2018 07:33 - edited ‎06-23-2018 07:34

In response to Odyssey13

‎06-23-2018 07:33 - edited ‎06-23-2018 07:34

Awesome suggestion @Odyssey13! Welcome to the Forums @Reyespa3! Just wanted you to know that I've gone ahead and marked @Odyssey13's post as the solution.

 

Marking posts as solutions is a great way of thanking another community member while also highlighting their solution so that it may be discovered more easily by other community member facing the same questions or issues as you. You can read more about Accepted Solutions here.

 

I hope to see you around more often! 😉

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer

‎07-04-2018 21:25

In response to LucyAP

‎07-04-2018 21:25

You could also use the FindmyFitbit app .on the phone. 

Best Answer