help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Randomly turns off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-06-2017 13:19

‎07-06-2017 13:19

My Zip is randomly turning off, the screen goes blank, and nothing shows up. I have reset it multiple times and it still won't turn on. The battery is good.

Best Answer
0 Votes
1 REPLY 1

‎07-07-2017 19:37

‎07-07-2017 19:37

Thanks for visiting the Community @tbbsb! In this case, I would recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. Here is a picture of how it should look like:

 

zipbent.jpg

 

Also, please confirm that you have followed the suggested steps to restart your Zip. 

 

Let me know the outcome! 😉 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer