11-23-2017
03:11
- last edited on
11-23-2017
16:23
by
LucyAP
11-23-2017
03:11
- last edited on
11-23-2017
16:23
by
LucyAP
All of a sudden my friend and I have noticed our Zips have started counting steps while travelling in the car. It hasn’t happened before and seems strange both have only started doing it today.
Is anyone able to offer any advice regarding why this has started happening please?. Incidentally his adds far more than mine while travelling.
Hope someone can help - thanks.
Moderator edit: subject for clarity
Best Answer11-23-2017 16:07
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
11-23-2017 16:07
Welcome to the Fitbit Forums @SunsetRunner! This sounds odd. Our engineers have worked diligently on your tracker's algorithms to make sure that it does not pick up false steps or activity recordings while in a car. Unless you are driving in a car with a stiff transmission or on back country roads, your tracker should not give you credit for any work that you don't do.To make sure that your tracker is working correctly, please restart it.
If you do pick up some steps while driving, see this post for instructions on removing steps.
Keep me posted! 🙂
Best Answer11-30-2017 23:42
11-30-2017 23:42
Thank you for your reply. I will monitor how it goes and go from there.
Dave
Best Answer12-01-2017 09:12
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
12-01-2017 09:12
Welcome back @SunsetRunner! Please keep me posted with the outcome.
Also, I'd like to encourage you to join us at Discussions board, there you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more!
Give it a look!:)
Best Answer