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Syncing trouble

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‎11-15-2016 00:12 - last edited on ‎11-15-2016 03:17 by Fitbit Moderator

‎11-15-2016 00:12 - last edited on ‎11-15-2016 03:17 by Fitbit Moderator

Hi. I bought my wife a fit bit zip from argos on the 6th October. She has been using and is really happy.

However in the past few days it has stopped syncing with her phone. She has followed all the online tutorials, uninstalled and reinstalled etc etc and nothing is working

Where does she stand in terms of organising a replacement? Can you help us?

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-15-2016 00:42

‎11-15-2016 00:42

If Argos will still let you exchange it then that the easiest option. If not then you will be covered by the warranty and can start the replacement procedure by contacting customer support via this link:

 

contact.fitbit.com

 

As part of your troubleshooting did you try the restart process as documented here?

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If so, how many times did you try? It's known to not always work and it's recommended to try at least 3 times.

 

Best Answer

‎12-02-2016 07:50

In response to SteveH

‎12-02-2016 07:50

Hi @Pottergold, @SteveH, it's great to have you here!

 

@Pottergold A warm welcome to our Community! Were you able to fix or exchange your wife's Fitbit as @SteveH suggested? If so, I'd like to invite you to mark @SteveH's post as a solution. Marking posts as a solutions is a great way to help other Fitbit users to find their answer in a faster way. 

 

If not, I encourage you to contact our Support Team so they can take a look on your wife's account and provide you with the best possible solution.

 

Let me know if you need further help, I'll be around! Cat Wink

Marlen S. | Community Moderator

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