Time is incorrect on my Zip

[StacyJames]

The time on my fitbit is 2 hrs fast. How can I fix it?

Moderator edit: updated subject for clarity. 

[SteveH · Accepted solution]

This can sometimes be caused by the timezone being wrong in your profile settings at https://www.fitbit.com/user/profile/edit

[StacyJames]

Ok...now how can I go from gmt to eat?

[SteveH]

If you select a city from the pull-down list that's in your time zone and save it, the next time you sync the time on your fitbit will be updated.

[StacyJames]

I fixed it

[EdsonFitbit]

Hello @StacyJames @SteveH. Thanks for taking a break from stepping to visit the Community. @StacyJames I'm glad to hear that you are back on track after following @SteveH's instructions.

On another note, I would recommend visiting the Discussions board. I'm pretty sure you will find interesting topics to join and discuss out there.

Hope to see you around more often. 

[surge17]

My Surge is off by 10 minutes.

[EdsonFitbit]

Welcome to the Fitbit Community @surge17. It's great to have you here. Have you tried @SteveH's steps above? If so, please set up your Fitbit tracker as a replacement device by following @SteveH's instructions. This should get you back on track.

Catch you later. 

[Dale.L]

Thank you for your post, can't believe Fitbit can't update time automatically?!

[LucyAP]

Welcome to the Forums @Dale.L! Thanks for sharing your feedback about your Zip. I wanted to assure you that we take into consideration all the comments provided by our users to continue improving your experience.

The time displayed on your device should match the time on the phone or computer you use to sync your device. To use the automatic timezone, you can take a look to the help article How do I change the time on my Fitbit device?

I hope this helps, keep me posted! 🙂