Tracker won't sync and/or communicate with my phone

[keljowright]

My zip tracker hasn't synced since 5pm yesterday, I have Uninstaller and reinstalled the replaced my battery and restarted the Bluetooth but nothing is working. Please advise and help!

[Josen_E]

Im having the same issue since i updated the app. I feel lost without my dashboard stats

[keljowright]

Frustrating...nothing is working

[MarreFitbit]

Welcome to the Fitbit Community @keljowright @Josen_E ! I'd recommend trying to follow the steps posted here to solve the syncing issues. 

Have a great day! 

[Josen_E]

I now have an Alta and switched phones. I gave it to my son and im trying to connect it to his iPhone 5 and it won't sync. I did the reset thing and that didn't help either. This is frustrating now. It wouldn't even sync to an iPad. 

[MarreFitbit]

Hey you @Josen_E!  If guy are switching phone, try doing these steps that @Thray has shared. When you are in the step No. 4, keep in mind that the set up process should be on your son's iPhone 5.

Let me know if this helps! 

[Josen_E]

That never worked either

Moderator edit: removed personal information

[MarreFitbit]

Thanks for the update @Josen_E! My best recommendation would be to get in touch with Customer Support directly they'll be more than glad to give you a hand on this. 

Don't forget to mention the steps you've done so far to avoid getting the same ones. You'll be in good hands! 

[winnie95]

I'm dealing with the same issue, which is why I'm here.

[MarreFitbit]

Hey my friend @winnie95! Have you followed the steps I posted here?

[Knitter1]

Tracker won't sync with phone

[MarreFitbit]

Hey you @Knitter1, welcome here!  Have you made sure if your tracker is properly linked to your account? Are you seeing the Zip icon at the top of your Fitbit app?  

If so, please try following the steps I posted in one of my previous post (here).

If you don't see the icon, try setting it up as a new device by following these steps:

1. On the Fitbit apps tap the icon in the top right 
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Let me know if you need further help!