Zip and one different steps

[SunsetRunner]

Why does my zip calculate less steps than my one did. 1 mile with Zip is just over 1000 steps but when I had the one it was around 2000.

Im 5.4 

[LucyAP]

Welcome to the Forums @SunsetRunner! To further assist you I have a couple of questions:

• Where are you seeing this discrepancy (tracker, app, or online Dashboard)?
• Are you using more than one Fitbit account to sync this data?
• Are your accounts personal settings identical? 
• What activity were you doing when you noticed the discrepancy?

Keep me posted! 🙂 

[SunsetRunner]

I had a Fitbit one last year and swapped to a zip. I am doing the same mile walk as I did before but I’m not calculating the same amount of steps. The data is showing the same on the zip and on whe dashboard. The accounts settings were identical.

Cheryl

[LucyAP]

Thanks for the reply @SunsetRunner! To ensure that your tracker is working correctly, restart it. Also, you can check the placing of your tracker in the help article How do I wear my tracker?  It's possible to get different readings if the trackers are worn in different locations.

I hope this helps keep me posted! 🙂