help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Zip battery and syncing issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-15-2021 16:48 - last edited on ‎09-02-2021 04:23 by Fitbit Moderator

‎08-15-2021 16:48 - last edited on ‎09-02-2021 04:23 by Fitbit Moderator

I've been using my Zip for years and synching it with no problems--just the occasional battery contact problem where I have to poke and jiggle the contacts and eventually it works).  But this time when I put the battery in, the face came up and numbers too but the battery icon had a line across it.  What is weird is that when I walked around to test it, the # of steps on the Zip increased.  But when I synched, the Zip synched back to the previous # that was on my iPhone.  No matter how much I walk around, the iPhone won't change and it seems to have veto power over the Zip itself.  I tried deleting the Zip and reconnecting.  I put in a new battery.  I even found an old Zip I thought I had lost and connected it to the iPhone instead.  And the same thing happened.  It looks as though I haven't taken any steps for the past 8 hours.

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎08-23-2021 17:33

‎08-23-2021 17:33

Mine will not synch and I think it is related to the last apple update on 8/21/21

 

 

Best Answer
0 Votes

‎08-24-2021 21:27 - last edited on ‎09-02-2021 04:59 by Fitbit Moderator

In response to eddiebee

‎08-24-2021 21:27 - last edited on ‎09-02-2021 04:59 by Fitbit Moderator

Disable WiFi on your phone or tablet and try again. That worked for me.

 

It’s the firmware update not the versa!  This needs communicated to the programmers.

 

I think having Bluetooth and WiFi on at the same times screws something up with syncing. 

 

 

Moderator edit: merged reply

Best Answer

‎08-25-2021 04:04

‎08-25-2021 04:04

It seemed to mysteriously resolve itself before I tried your suggestion, but I'll keep this in mind next time it happens--if it does.  Thanks for the suggestion.

Best Answer
0 Votes