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Zip battery and syncing issues

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I've been using my Zip for years and synching it with no problems--just the occasional battery contact problem where I have to poke and jiggle the contacts and eventually it works).  But this time when I put the battery in, the face came up and numbers too but the battery icon had a line across it.  What is weird is that when I walked around to test it, the # of steps on the Zip increased.  But when I synched, the Zip synched back to the previous # that was on my iPhone.  No matter how much I walk around, the iPhone won't change and it seems to have veto power over the Zip itself.  I tried deleting the Zip and reconnecting.  I put in a new battery.  I even found an old Zip I thought I had lost and connected it to the iPhone instead.  And the same thing happened.  It looks as though I haven't taken any steps for the past 8 hours.

 

 

Moderator edit: updated subject for clarity

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Mine will not synch and I think it is related to the last apple update on 8/21/21

 

 

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Disable WiFi on your phone or tablet and try again. That worked for me.

 

It’s the firmware update not the versa!  This needs communicated to the programmers.

 

I think having Bluetooth and WiFi on at the same times screws something up with syncing. 

 

 

Moderator edit: merged reply

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It seemed to mysteriously resolve itself before I tried your suggestion, but I'll keep this in mind next time it happens--if it does.  Thanks for the suggestion.

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