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Zip extra steps

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‎03-11-2018 14:26 - last edited on ‎03-12-2018 17:30 by Moderator Alum

‎03-11-2018 14:26 - last edited on ‎03-12-2018 17:30 by Moderator Alum

Checked my steps today and found I needed another 160 to make goal.  Went for a walk up and down my block.  When I got home, Zip showed I walked 7100+ steps in that short period of time.  Of course, I know that was not possible.  I keep the device in my pant side pocket.  Anyone have any idea why this would happen?  Any idea how to prevent it from happening again?

 

Moderator edit: subject for clarity

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‎03-12-2018 17:30

‎03-12-2018 17:30

Welcome to the Forums @Macman43! Thanks for sharing your experience with your Fitbit Zip. This sounds odd.  

 

To ensure that your Zip is working correctly, please restart it. And make sure to take a look at the help article How accurate are Fitbit trackers? 

 

Also, double check that you haven't manually logged an activity incorrectly or if a third party app is not logging extra steps. 

 

I hope this helps, keep me posted! 🙂 

Lucy | Community Moderator, Fitbit

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