Zip not counting

[Maltia]

Changed battery. Everything showing that it's working but not counting. Anyone have this issue.  Help will be appreciated 

[Renee28]

After midnight mine was doing the same - calories but no steps. I took the battery out, put it back in and seems fine now. Didn't count missing steps for 2 hours...maybe later.

[TheRealToni]

Everything is off on mine:  clock,  steps,  calories.      I thought technology was supposed to make life Easier?

Moderator edit: format

[Maltia]

Thank you. I did that and then time got all messed up. Decided to then disconnect from app and and reconnect. Made believe it was a new zip. Now it's working fine. Thank you again

Sent from my iPad

[linnemanp]

Similar situation.  I replaced the battery because it said it was low.  Time is right, but I got 0 steps all day.  Tried taking the battery out for 5 minutes & replace, no improvement.  

[linnemanp]

Well, I just looked at the fitbit, it now reads 10,001 steps!  Are they pulling my chain??

I guess it is fixed.  Kinda weird. 

[Maltia]

Thank you for your response. I corrected it by taking it off on-line and
making believe that it was a new one and now everything is working
correctly.

[TheRealToni]

I tried this but it did not work and in fact, I can no longer add my zip to the list of items in my account

[Maltia]

Did you remove it first and then add it back.? Sorry it didn't work for
you, I know it is so frustrating.

[Maltia]

Technology isn't what it's cracked up to be.

[LucyAP]

Awesome help @Maltia! This sounds odd. Please check that you have the latest app update. Check this post to see how to update your Android device or your iOS device. 

After this, follow the steps described here to set up your tracker as a replacement device. 

Keep me posted! 😉 

[Maltia]

Thank you for your input but I have corrected it.

[TheRealToni]

When I reinstalled myfitbit app,  it claims that it found my fitbit.  (Samsung Android).  It asks to restart the Bluetooth app.  Then , it just continues searching without ending.  What is up with that?Toni

[LucyAP]

Thanks for the update @Maltia! So good to hear that you are back on track. Please let me know if you need further assistance.

Nice to see you here @TheRealToni! This sounds odd. Please double check that your Android device is in our list of compatible devices. Also, try restarting your Zip tracker to make sure is working properly. After this, setup your tracker again as a replacement device. 

Keep me posted! 🙂 

[TheRealToni]

I am not able to get further than an issue with bluetooth. It has me restart bluetooth , then just continually searches for the connection till I stop it.  I don't have the dongle so I can't do this via laptop.  So , I guess I am stuck.Toni Criscuolo