Zip not resetting at midnight

[jensum]

I have been having several problems with my zip.It keeps saying my battery is low when it has the correct new battery in. The most annoying thing is that I get up in the morning and it hasn't got rid of the previous day's steps. Any advice? jenn

Moderator edit: updated subject for clarity

[diesel]

I am having the same problem as Jenn.

I'd like to stick with the Fitbit Zip because it's the only fitbit that isn't "on show"

[LeslieRo]

I'm also having this problem. The mileage resets to zero but the steps don't! 

[Linedancer94530]

I was having similar problem. I updated my Fitbit app and logged in. I didn't do anything else but that seems to have initiated reset. 

[LucyAP]

Hi everyone! Thanks for stopping by! I appreciate that you have shared your experience with your Zip. This is usually a one time issue. However, to make sure that is working correctly please restart it. 

Also, you might want to verify that there is proper contact between the battery and the battery contacts inside your Zip. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here.

I hope this helps, keep me posted! 🙂 

[diesel]

Thanks for the feedback but tried both those things before reporting the problem.
I have an additional issue now – I can sync my Zip but my dashboard is a blank grey screen.
I can only see my efforts if I go into the profile page.

[LeslieRo]

After 3 days my zip reset itself and is working fine now. I tried taking the battery out overnight and it still didn't reset so I just left it alone and one morning I woke up and checked it and it was all zeroed out. I'm glad but mystified. 🙂

[justjannie]

I'm having the same problem, usually when I sync it , it will reset itself. I tried taking the battery out, will have to take it out again and see what happens.  BIG PAIN

[LucyAP]

Thanks for stopping by @diesel and @justjannie! Thanks for sharing your experience with your Fitbit Zip. Upon checking with Support I was able to see that you have an open case with them. The best option at this moment is to continue working with them. I'm sure that they can help further with this. 

@LeslieRo Thanks for sharing the troubleshooting steps you performed. Please let me know if you need extra help with this or if the issue persist. 

Catch you later! 🙂 

[justjannie]

I ended up called support and the woman talked me through doing an update, it seems to be working now...

[LucyAP]

Thanks for your reply @justjannie! Great to hear that Support was able to help and you are back on track. Please post back if you need more help or if you have further questions. 

Also, I'd like to encourage you to join us at the Discussions board, there you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more!

Give it a look! 🌸

[diesel]

Thanks Lucy but I think that is a rather premature statement.
Fitbit support is aware of my problem but has not solved it yet
My tracker came right by itself (as it appears most everyone elses did too) and my dashboard is still a big blank page.
They are working on it – I hope.
Anne

[justjannie]

did you get an update notice, that was my problem after I contacted support the woman talked me through the update and since then it has been working fine
Janice L.

[diesel]

Hi Janice
No I did not get an update notice. But the tracker has come right.
I’m now just waiting for the support people to resolve the completely blank dashboard screen.
Thanks for your comment tho
cheers

[justjannie]

glad to hear you're almost there, nothing more frustrating when your tracker goes awry,

[LucyAP]

Thanks for the update @diesel and @justjannie! 🙂 @justjannie Good to hear that you are on your way to crush all your fitness goals. I'd like to thank you for sharing the solution that Support provided. This might be beneficial to other users that may be experiencing the same issue. 

@diesel Thanks for sharing that your tracker is working now. Regarding to the blank dashboard, I have a couple of questions:

• What Internet browser are you using (Opera, Safari, Google Chrome, etc.)?
• Have you tried clearing the cookies and cache of your Internet browser?
• Is this issue happening only with Fitbit.com?
• Have you checked your Antivirus or Firewall settings?

Keep me posted! 🙂 

[diesel]

Thanks for the feedback Lucy.
The dashboard suddenly resuming working (presumably all by itself) and then the tracker immediately started malfunctioning again.
Fitbit help people has said its out of warranty... translation... it’s stuffed.
I have given up on it now and am not wearing it anymore.
Thanks anyway.
Anne

[LucyAP]

Hey there @diesel! Thanks for the update and for all your feedback! I wanted to assure you that we take into consideration all the comments provided by our users to continue improving your experience.

I'm really happy to hear that your Dashboard is working again. Now, regarding your Zip buddy. In this case, I would recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. This process can be followed here.

Keep me posted with the outcome! 😉