09-07-2019 10:22
09-07-2019 10:22
Soooo, I'm not the only one whose Zip stopped synching. Did anyone else get a resolution?
09-07-2019 10:58
09-07-2019 10:58
09-07-2019 19:29
09-07-2019 19:29
not yet, but I'm hopeful. There seem to be SO may involved that I would hope for a solution SOON!
09-12-2019 22:12
09-13-2019 04:15
09-13-2019 04:15
09-13-2019 05:09
09-13-2019 05:09
@RIwalker Unfortunately, that's the same response they were giving us about this problem 13 months ago. ☹️ Maybe we'll get lucky and the Zip sync issues will get fixed as a result of Fitbit fixing lesser sync issues for one of their "current" devices, but I've given up hope. I've retired my Zips and am now using Garmin Vivofit 3's (attached to clips so that I can wear them on my boots, shoes, and/or jeans), which I've found to be a bit more accurate and they sync without issue. I can even have more than one of them on the same account.
09-13-2019 08:16
09-13-2019 08:16
09-13-2019 18:53
09-13-2019 18:53
Hello,
I have a Moto Z and my zip is not syncing up. I restarted my phone and it didn't work. I don't want to take the battery out of the Zip, last time I did that it reset to zero and I lost several days of tracking. What can I do? My insurance relies on me tracking and my last sync was in August. Help!!
09-13-2019 19:04
09-13-2019 19:04
Hi @jseconder your phone is on the compatible list (click to see) but do you have the latest app for the phone?
09-13-2019 19:09
09-13-2019 19:09
Hello,
I have version 3.3.1 of the app. I checked in the Play Store and no updates were available.
09-13-2019 19:14
09-13-2019 19:14
Hello,
There was an update to version 3.5. I did that and it sync'd up. Thank you!!
09-13-2019 19:20
09-13-2019 19:20
Fantastic news @jseconder
09-14-2019 06:28
09-14-2019 06:28
09-14-2019 13:33
09-14-2019 13:33
09-14-2019 13:47
09-14-2019 13:47
09-14-2019 15:45