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Zip not syncin since 5.9 update

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‎11-14-2017 20:07

‎11-14-2017 20:07

Since I updated my zip yesterday  (11/13) it will sync on my phone.  Have uninstalled the app and then reinstalled it, turned phone off/on, and did the same with my bluetooth.  Anyone have some ideas.

Jamie Yoder
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‎12-01-2017 13:18 - edited ‎12-01-2017 13:36

‎12-01-2017 13:18 - edited ‎12-01-2017 13:36

Thanks for stopping by @jyy777! Please make sure that you are restarting your Zip as suggested here. Also, I would recommend checking the metal spring inside the Zip's battery compartment. Here is a picture of how it should look like:

 

zipbent.jpg

 

 And check these tips to fix your syncing issues. 

 

I keep me posted! 😉 

Lucy | Community Moderator, Fitbit

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