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Zip not syncing

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‎04-03-2018 05:23 - last edited on ‎04-09-2018 10:11 by Moderator Alum

‎04-03-2018 05:23 - last edited on ‎04-09-2018 10:11 by Moderator Alum

I keep track of my steps throughout the day. Last night I was at 15,000. This morning I saw my profile on my iPhone and on the website. It stopped connecting at 6,923 steps. I have zero so far, though my FitBit Zip states that I have 4,298. Is syncing my issue or a broader one? 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎04-09-2018 10:16

‎04-09-2018 10:16

Welcome to the Forums @RonLundin! Thanks for sharing your experience with your Zip. This sounds odd. 

 

To make sure that your tracker is working correctly, please restart it. After this try to force sync your Zip, to do so with your iPhone: 

 

  1. From the Fitbit app dashboard, tap the Account icon.User-added image
  2. Tap your device tile. 
  3. Tap Sync Now.

With Fitbit Connect: 

 

  1. Click the icon with a Fitbit logo located near the date and time on your computer.fitbit icon.png
  2. Click Open Main Menu, and then click Sync Now. You may be asked to sign in, after which your device should sync with your account.

 

I hope this helps, keep me posted! 🙂 

Lucy | Community Moderator, Fitbit

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‎04-11-2018 17:42

In response to LucyAP

‎04-11-2018 17:42

My Zip was working fine and now it won’t sync.  I tried to restart the Zip and I tapped sync now to force it to sync.  I had this same problem with the Flex and thought it wasn’t working, so I purchased the Zip.

Now I have the same problem. Any other suggestions I could try? Have other people had this problem?  Could my iPhone be the problem, i.e.storage full?

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‎04-11-2018 17:56

In response to Mamjsc

‎04-11-2018 17:56

I called tech support and they were very helpful. I removed and replaced battery. It now works!

Sent from my iPad
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‎04-12-2018 15:26

In response to RonLundin

‎04-12-2018 15:26

Great news @RonLundin! So good to hear that Support was able to help you and that you are now keeping track of your activity with your Fitbit buddy. Smiley Very Happy

 

Welcome to the Community @Mamjsc! Adding to what @RonLundin suggested above, you can try to restart your app. 

 

To do so, log out from the app and reboot the phone. Once your phone is up, log back in. Regarding your question about the full storage, like any other application on you iPhone it might need more time to sync or it could get stuck. Hopefully this is not the case, and this app restart might get you back on track! 😉 

 

Keep me posted! 🙂 

Lucy | Community Moderator, Fitbit

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