Zip not syncing

[Wlsobczak]

Zip not syncing

[Dee3413]

This is an update to my recent posting about my Zip not syncing.  I contacted Fitbit customer support via live chat.  The customer service representative walked me through several steps to reset the Zip on my phone.  It works perfectly now. 

[Mtronot]

Yes indeed. It is a Fitbit problem. Can sync on laptop but not phone Will
they find a solution??? Maybe stop stupid questions like where did you buy
the device and put their heads together.

[jwdc3]

Me too. It won't even wake up now. Fresh battery is recorded as at 100%. But now wake and no synch. I was about to buy a replacement but it may be time to look for another brand.

[Mtronot]

I have spent hours with support both email, phone,chat. No answers.

[Mtronot]

I have been dealing with fit bit support all day. No help. Did they email
you the steps? Can you share?

[Larnold47]

Support says to turn off phone, then restart zip by taking battery out.  After a while, restart phone ad then insert battery into zip.  This solution works, but you have to do it each time you want to sync to the app on your phone.  Plus, the new FitBit app kills my battery in one day because it is trying to sync to the phone.  I have had success just syncing to the computer via the dongle.  This is an issue with FitBit when they updated the app on 08-22-2019.

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@Mtronot wrote:
I have been dealing with fit bit support all day. No help. Did they email
you the steps? Can you share?

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[Mtronot]

Well that stinks. Do they plan on fixing it? I have used my laptop and
dongle. Guess I will continue until I find a better tracker.

[Camptime38]

We are all having the same problem whether we have an iPhone or Android. Is Fitbit giving a reason that this is happening or just giving a few steps to do that may work but then the next time might not. Turning off your phone and taking the battery out and putting it back in each time to sync is unacceptable. There are a lot of nice step apps out there on our phones and no syncing is needed. Besides my Zip I also use Samsung Health app. It has all of the bells and whistles of Fitbit if not more. Yes, I have to carry my phone all of the time but after a time it's just second nature. The best of luck to all of us. 

[Dee3413]

Fitbit support via live chat had me go to my iPhone Fitbit app and remove the Zip.  Then I closed the app, opened the app again and reinstalled the Zip.   I don't remember the exact steps on reinstalling, but the app prompted me through it.    After the Zip was reinstalled, support said to take the battery out and put it back in.  I didn't bother to do that step because it started syncing again just by reinstalling the zip.   Note:  Fixing it by reinstalling didn't go back and capture the steps/calories/active minutes for the days when the zip wasn't syncing.  It only synced with today's data.   All my data recorded before the syncing problems was still there though.  

[Camptime38]

I just removed my Zip and reinstalled it. I did have to take the battery out and put back in. It did sync but I don't know if it synced because of reinstalling or just because I removed the battery as I have done before to make it sync. Will wait until tomorrow to see if it will sync without removing battery. If it won't I'm probably done with it. 

[SammyW]

Perfect solution. Thanks!

[Camptime38]

Last night I did the steps as explained by Dee3413. It synced last night after doing the steps and again this morning without having to take the battery out. Crossing fingers that it continues to work. 

[KG27]

Since the last app update, it only syncs if reboot the Zip by taking the battery out and putting it back in.


Fitbit you need to fix this!  And maybe test your updates on all your devices before releasing them.

[Mtronot]

I do not believe Fitbit sees these posts. If they did they would not be
giving us the run around

[Mtronot]

Do you have the steps needed to do this?

[SammyW]

I was premature in saying this totally fixed my syncing problem. (I was so
happy!!!) I am in the same boat as others. Removing the battery and putting
it back allows me to sync once. I would like to see a fix for this. It seems
obvious that if a change in Fitbits 'sync' process changed what once worked
to something that doesn't work that the ball is in Fitbit's court.

[Mtronot]

I totally agree with you. Enough stupid excuses. I sync with laptop but my
miles are off. 15k steps = 10.5 miles. Not inmy wildest dreams.

[Dee3413]

Open the Fitbit App. Tap on Remove this Zip.  Close app.  Reopen App and reinstall your Zip.  I don’t remember steps to reinstall but the app prompts you through it. My Zip is still working fine after doing this.  As I noted in my previous post, I did not recover the data from the days where it would not sync.  Taking the battery in and out didn’t permanently fix the syncing problem.  Reinstalling seems to work. 

[Wlsobczak]

I finally called customer service and walked thru multiple steps..so far so
good

[WhyNowAndroid]

The reoccurring issue that many have been facing is that all the 'work-arounds' have been temporary at best.  The only thing that has worked for me and others is to remove the Zip battery to reset it, which is both an unnecessary, irritating and damaging.  To complicate matters, the Zip isn't the only Fitbit to be affected.  What use to be simple and reliable no longer isn't, forcing people to move elsewhere.