help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Zip not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-11-2019 09:31 - last edited on ‎01-12-2019 06:55 by Fitbit Moderator

‎01-11-2019 09:31 - last edited on ‎01-12-2019 06:55 by Fitbit Moderator

zip not syncing. bought a new computer several months ago, windows 10, down loaded my fitbit zip. been working fine. during xmas break was away for a few days had to reboot, worked again, good to go. its seemed to happen again, my zip won't sync, zip is display fine, I'm not receiving my steps on dashboard or my virgin pulse program. Thanks for your help...

 

 

Moderator edit: format. 

Best Answer
0 Votes
1 REPLY 1

‎01-12-2019 06:57

‎01-12-2019 06:57

Welcome to the Fitbit Community @underten. I'll be glad to assist you with your syncing inquiry.

 

Please check our help article Why won't my Fitbit device sync?

 

Let me know if the issue persists.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer
0 Votes