01-28-2019 16:16 - edited 01-28-2019 16:17
01-28-2019 16:16 - edited 01-28-2019 16:17
I'm mostly curious to see if anyone else has run into this. To start, my Zip is on the older side, ordered it September 2017.
The past month or so it's only been syncing if I put a new battery in it. Yes, I tried to just restart it with the original battery and that did not very much.
When that stopped working, I put the sticker on the bottom of the battery on the back of the battery and now it's back to syncing if it gets a brand new battery. Sometimes.
Edited for clarity
01-29-2019 04:20 - edited 01-29-2019 04:20
01-29-2019 04:20 - edited 01-29-2019 04:20
How you doing my friend? Welcome @WiskiAndRye!
Thanks for sharing your experience with Fitbit Zip and for the steps that you've tried. The first thing that we need to check is that the little metal contacts on the back of it are well positioned; you can check some helpful information in this post. Also, check if the back is clean and that the battery door is not broken or loose.
Other tips:
Also check this syncing requirements:
If the syncing issue remains with a mobile device I would recommend following the steps below:
If that's not working, we might have to check what is the next options with our support team.
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01-29-2019 04:55
01-29-2019 04:55
02-04-2019 09:53
02-04-2019 09:53
Hi @WiskiAndRye, thanks for trying the suggested steps about the metal contacts. And for your feedback, some other users have noticed that for some reason their Fitbit Zip is only syncing when restarting. You can try the last step that you mentioned and if that doesn't help, we can check your options with our support team.
Keep me posted.
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02-04-2019 14:32
02-04-2019 14:32
02-05-2019 12:05
02-05-2019 12:05
Hi @WiskiAndRye, thanks for getting back. Sorry to hear that it didn't work. I noticed that you had a case with our support team for a syncing issue, please confirm that you've receive the last email from them with your warranty options. Or you can let me know, so I can request them to send again that information.
See you around.
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
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02-05-2019 12:25
02-05-2019 12:25
02-08-2019 15:48
02-08-2019 15:48
Could these problems have stayed with an Fitbit app or phone update?
02-08-2019 17:25
02-08-2019 17:25
02-09-2019 01:01
02-09-2019 01:01
After the phone update, did you uninstall the Fitbit app and install a fresh copy?