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Zip rapid battery drain - iOS app Version 2.43

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‎11-20-2017 21:21

‎11-20-2017 21:21

 

This Zip was sent to me as a replacement a few months ago. (Thanks.) I was having a different problem with the previous one, in addition to the battery problem. The battery problem started in pretty quickly again on this one. 

 

I got a new battery at CVS yesterday and I have a low battery today. I’ve spent $16 on batteries in a couple of months. 

 

I own another Zip (still in the box) that I was going to give as a gift. I’d like to send them both back for an exchange (upgrade to rechargeable) or refund. 

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‎11-20-2017 23:59

‎11-20-2017 23:59

This is a known bug at the moment. You can get the latest information on it in this thread:

 

https://community.fitbit.com/t5/Zip/Zip-rapid-battery-drain-on-iOS-version-2-41-1/td-p/2267700

 

I'm not sure an exchange would help while this bug is around and fitbit only offer refunds for fitbits bought from their online store within 45 days. 

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‎11-28-2017 18:50

‎11-28-2017 18:50

Now, if I could get a response from Fitbit… 

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