10-25-2017 17:50 - edited 03-21-2018 10:22
10-25-2017 17:50 - edited 03-21-2018 10:22
I've been notified that there are reports of Zip battery draining quickly on iOS version 2.41.1 and our team is currently investigating. If you are experiencing this, we recommend disabling all-day-sync for now. I'll update this post once I hear more. Thanks as always for your patience and understanding.
Turn off All-Day Sync:
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01-30-2018 13:06
01-30-2018 13:06
I thought that too but my fitbit went dead when I ignored the battery warning. I guess mine is draining them fast.
01-30-2018 23:01
01-30-2018 23:01
01-30-2018 23:17
01-30-2018 23:17
02-09-2018 09:17
02-09-2018 09:17
I replaced my battery twice until my sister said her Fitbit has a battery charger. Then I remembered that one came with my Zip that plugs into a USB port on my computer. Now when my battery says it is getting low, I place my smartphone with app and the Zip and the computer together and re-sync. Sometimes that works and the battery is "full" again. Last night it was not working. This morning I tried your suggestion to turn off all-day sync and the battery went from empty to Full in seconds. Totally mystified.
02-14-2018 17:42
02-14-2018 17:42
I have gone thru 3 batteries since 25 January. This is frustrating.
02-14-2018 17:58
02-14-2018 17:58
02-15-2018 05:20
02-15-2018 05:20
I have given up on my ZIP - seems there will be no resolution from FitBit.
I am using the Jawbone UP now - cost was $9 on Amazon
battery is still good after 2 weeks.
The UP monitors sleep also.
Wish you all luck with your FitBits
02-15-2018 05:34
02-15-2018 05:34
02-15-2018 05:35
02-15-2018 05:35
I gave up about a month ago on my zip, walking around with my iPhone calculating my steps on the health app. Does the jawbone sync with your phone?
02-15-2018 06:11
02-15-2018 06:11
02-15-2018 08:52
02-15-2018 08:52
02-15-2018 10:23
02-15-2018 10:23
02-15-2018 12:48
02-15-2018 12:48
02-15-2018 13:41
02-15-2018 13:41
Because the Fitbit app sometimes does not open on my iPhone 4S (which Apple deems to be "vintage"), I called customer service today and was told, "As of the moment, the iPhone 4S is not fully compatible with the Fitbit app, so please allow me to share that it can work but we can not assure you it will work all the time."
I truly detest the 'throw-it-away-and-buy-new' mentality.
02-15-2018 13:45 - last edited on 08-30-2021 06:00 by JuanJoFitbit
02-15-2018 13:45 - last edited on 08-30-2021 06:00 by JuanJoFitbit
Thx for ideas. I will give them a try.
I have given up as well. Just purchased a new tracker that is not a Fitbit.
--
Cathy Cook (Cookie)
Moderator edit: merged reply
02-15-2018 13:48
02-15-2018 13:48
02-15-2018 18:33
02-15-2018 18:33
02-16-2018 05:56
02-16-2018 05:56
02-16-2018 06:55
02-16-2018 06:55
I just put a new battery in my zip last night... after realizing at supper time that my zip had been dead or close to it most of the afternoon... so changed the battery... and now this morning after getting back from 2 walks its flashing on my zip itself..... totally frustrating... I do not use an I phone so I just sync to my pc using the dongle... which last synced last night at 11.... I kept that last battery should I try taking it out and putting it back in all over again?? it has lasted just over 2 weeks ish if it really really is nead this time before making the switch of batteries last night... so annoying......
02-18-2018 11:38
02-18-2018 11:38
Any word yet on the battery draining issue; I'm going through a new battery about every 10 days; now, step count changes any time of the day.