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Zip short life

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‎11-14-2017 20:21 - last edited on ‎12-01-2017 14:23 by Moderator Alum

‎11-14-2017 20:21 - last edited on ‎12-01-2017 14:23 by Moderator Alum

Lately my zip battery was dying every 3-4 weeks, now it has completely died, tried to contact fit bit but only could through Twitter which I don’t have. Any suggestions?

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎11-15-2017 09:20

‎11-15-2017 09:20

Hi 

 

It's possible to contact them by email from the official contact page. Cat Embarassed

 

Contact Page: Fitbit Support Team

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0 Votes

‎12-01-2017 14:36

In response to SunsetRunner

‎12-01-2017 14:36

Great help @SunsetRunner! Welcome to the Community @Bjlutmer75! Before contacting Support you can check a couple of things. First, please make sure that your app is up to date (for iOS and for Android). 

 

Also, check that the inside spring of your Zip isn't bent. Follow @vomitofthemind's post to fix your Zip's inside spring. Finally, follow these tips to fix your syncing issues. 

 

I hope this helps, keep me posted! 😉 

Lucy | Community Moderator, Fitbit

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‎12-01-2017 15:45

In response to LucyAP

‎12-01-2017 15:45

*fingers crossed*

 

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