help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Zip syncing but can't access dashboard

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-06-2017 22:56 - last edited on ‎09-09-2017 10:38 by Moderator Alum

‎09-06-2017 22:56 - last edited on ‎09-09-2017 10:38 by Moderator Alum

Hi I've had my Zip for two years with no problem. I can sync it but the dashboard won't open, only a text list about products appears. This is now the third day of the problem, and the first day i hadn't made a note of my steps. As I'm in the final stages of a 1 million step challenge to raise money for Diabetes UK I'm so very disappointed its not working properly. 

 

Moderator edit: title for clarity

Best Answer
4 REPLIES 4

‎09-09-2017 10:38

‎09-09-2017 10:38

Thanks for visiting the Community @Sandra18! It sounds like you might not be logged into your Fitbit account. To log in to your dashboard go to Fitbit.com/login.  If this is not the case, please attach an screenshot of the issue you are experiencing. 

 

I hope this helps, keep me posted! 😉 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer
0 Votes

‎09-09-2017 14:22

In response to LucyAP

‎09-09-2017 14:22

Hi thanks for your reply. This is the screenshot of what comes up after i sync and try yo access the dashboard
Best Answer
0 Votes

‎09-09-2017 20:39

‎09-09-2017 20:39

Having exact same problem for about the same time.Clicking on Help gives the message they are aware of problem and are working on it. Seems to taking awhile.

Best Answer
0 Votes

‎09-13-2017 19:58

‎09-13-2017 19:58

I've been having the same problem for about the same length of time.When I click on help it says they are aware of the problem and are working on it. 

Best Answer
0 Votes