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Zip will not pair with phone's Bluetooth

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‎10-20-2020 01:07 - last edited on ‎08-24-2021 04:20 by Fitbit Moderator

‎10-20-2020 01:07 - last edited on ‎08-24-2021 04:20 by Fitbit Moderator

After the latest update with Win10 on 10-14-2020, my Zip will no longer pair with Bluetooth. When I try to connect my Zip, I get the message, "Try to connect your device again."  This happens over and over and is so frustrating!  I tried to troubleshoot the problem but Bluetooth is fine and I have all the latest drivers. I tried an Uninstall and then Reinstall two times through the MS Store apps. Tried the Google Apps store and same thing ; nothing solves my problem!  I have lost all steps for several days now. Battery is full. Zip just stopped working at 11:30 p.m. on 10/14/20 and I can't figure out why. Does Fitbit need to do something to sync with the latest MS updates?  I have uninstalled the app and will probably stop using the Fitbit and go for a manual pedometer. No more computer problems that way!

 

 

Moderator edit: format

Best Answer
37 REPLIES 37

‎10-20-2020 08:19

‎10-20-2020 08:19

Me too! I wonder if the problem is with Fitbit and not our devices.

Best Answer

‎10-20-2020 11:11

‎10-20-2020 11:11

Me too stopped after I synced yesterday & can’t get it to sync today 10/20/20?????

Best Answer

‎10-20-2020 13:05

‎10-20-2020 13:05

Same with me it synced 2am this minting 10/20 hasn’t since then. I’ve tried everything to get it to sync and can’t. It tells me devise not found. 

Best Answer

‎10-20-2020 15:12

‎10-20-2020 15:12

Same problem 😞

 

This last app update seems to have broken something. The weird thing is it says that the device isn’t found but it still displays the battery percentage. 

i fear though that those of us with old Fitbits are gonna either be ignored or forgotten...

Best Answer

‎10-20-2020 17:43

‎10-20-2020 17:43

It’s so frustrating! I have a new Fitbit device but I haven’t set it up yet because I wanted to finish out my StepBet with my trusty Zip. 

Now I may loose this bet if they don’t fix the issue! 

Best Answer
0 Votes

‎10-20-2020 17:58

In response to safirecat

‎10-20-2020 17:58

Has anyone seen an ETA on the fix? I’ve tried everything too, telling me no device found. 

Best Answer

‎10-20-2020 18:12

In response to anewberrymsu

‎10-20-2020 18:12

Same problem here.    Zip,seems to be working, full battery.  Just won’t synch

Best Answer

‎10-20-2020 18:23

‎10-20-2020 18:23

I ran the app update yesterday and as soon as I did my Fitbit stopped syncing. Same as everyone else. Fitbit works, full battery showing on app, but won’t sync activity. 

Best Answer

‎10-20-2020 18:36

‎10-20-2020 18:36

I was experiencing the same problem. I have a zip and it wasn’t syncing. I chatted with support and they suggested removing my zip from my account and reinstalling it. I did and it worked! My zip is now syncing with the updated app via Bluetooth on an iPhone. That said, everything updated correctly except the calories. Let’s see if that issue persists, but it seems to have fixed the syncing problem. 

Best Answer

‎10-20-2020 19:26

In response to Dcookbisi

‎10-20-2020 19:26

I used your suggestion and uninstalled and installed my zip and it’s syncing again.  Everything has updated except for “minutes” exercised.  

Best Answer

‎10-21-2020 04:27

‎10-21-2020 04:27

I just uninstalled and reinstalled my Zip and it fixed my problem immediately. My zip would not sync starting yesterday morning. I tried many times during the day and evening yesterday. I lost all my steps but at least now it’s syncing. Shame on Fitbit for creating that bug. I get credit for my steps with other apps and that sync feature is important to me. Keep stepping everyone!

Best Answer

‎10-21-2020 05:38

In response to AMK1

‎10-21-2020 05:38

Thank you, this worked for me too! I lost my 15,000 steps from yesterday though, anyone know how I can get them added in?

Best Answer

‎10-21-2020 05:57

In response to Bevp13

‎10-21-2020 05:57

Mine was the same.  I looked online and tried the following.  I went to add new device.  It said I already had a ZIP and would I like to replace it.  I said YES and went through the process of replacing it with the same ZIP device.  It worked and kept my steps from the last 2 days. 🙂

 

Best Answer

‎10-21-2020 09:03

‎10-21-2020 09:03

Mine too! I've tried everything - restarted bluetooth, restarted my phone, force quit the app, removed the zip and readded it, still nothing! What gives?!?! My last sync was 10/19/20 at 9:47pm.

Best Answer

‎10-21-2020 11:14

‎10-21-2020 11:14

I have the same issue with last release 3.32.1. Any chance fitbit will issue another new release to fix the problem?

Best Answer

‎10-22-2020 05:42 - last edited on ‎08-24-2021 04:20 by Fitbit Moderator

In response to SharonReinblatt

‎10-22-2020 05:42 - last edited on ‎08-24-2021 04:20 by Fitbit Moderator

I called customer service and went thru various steps, what got my Zip to work was removing the battery.  I had to do it twice but that finally worked.  Good luck!

 

You can manually add them but they won’t count toward you badges.

 

Hit the box that says track your exercise then hit the stop watch icon to manually add.

 

 

Moderator edit: merged reply

Best Answer
0 Votes

‎10-22-2020 07:10

‎10-22-2020 07:10

I had the same problem. I had to remove my Zip and reload it on my app. I did lose steps from 10-10 thru 10-20, but it is working now.

 

Best Answer
0 Votes

‎10-22-2020 12:42

In response to Bevp13

‎10-22-2020 12:42

Thank for all for advice.... I went in under account.. deleted my zip... then went to add device under account & entered ZIP & followed setup procedures & entered code number provided on the zip & it synced... sadly I have lost 3 days of steps details😟

this community was very helpful... thanks❣️👩

Best Answer

‎10-22-2020 18:53

In response to Bevp13

‎10-22-2020 18:53

I deleted and reinstalled and it fixed the issue but I lost several days of steps too! Tis community was very helpful! 

Best Answer