Zip will not pair with s9 after phone update

[christinadade]

My zip was syncing fine until my s9 had an update.   Now the zip will not pair with my phone.  I have tried uninstalling and reinstalling the Fitbit app.  I have taken the battery out of the zip.  I have attempted to change settings on the app and my phone.  My phone's bluetooth and location are on.  Still no luck.  My phone will find my zip but says it cannot pair and to check device settings. Fitbit keeps popping a message that my zip and my app need linked.  Please help.

[frib]

Go to your little gear like icon when you pull down the display screen.
Touch that and it will give you access to various phone functions. Go to
apps and touch that it will display all apps on phone. In upper right hand
corner is three little dots. Touch that and at bottom of list is a reset
function, that will reconnect the Fit Bit apps. Hope this works for you.

[Katarg]

Nope, didn't work.
App reset didn't work.

Sent via the Samsung Galaxy S9, an AT&T 5G Evolution smartphone

[JoelyB]

Didn't work for me either

[auntdebbie]

Same issue with Note 9 after phone update

[capdan]

So relieved to see all these other people are having the same problem as me. Samsung S9 phone and will not sync with fitbit, tried everything all the others say and nope still does not work. So annonying.

[frib]

I reset my apps and only worked for a short time.
Went to Samsung s9 support site and they remotely
had me reset my network which included my
Bluetooth, Wi-Fi, and network. You need your pswd
for your network to do this. Suggest you CALL
Samsung. They have had many calls on this.

Moderator edit: Removed personal information.

[Katarg]

Will try this! Thank you!!


Sent via the Samsung Galaxy S9, an AT&T 5G Evolution smartphone

[Geeta71]

Samsung note 9

Tried that apps reset n doesn't work either 

Tried everything n still doesn't work 

[rnmh1964]

Same here! Took the battery out and it worked once but now wont sync again! When will this be fixed?!

[frib]

I have reset my apps, reset my Bluetooth, Wi FI
and Network connections and still have the same
issue. With the dongle installed the Fit Bit
easily connects to the App on the Windows 10
computer and update the cell phone as well. This
seems to be the only way to use this without
resetting the battery every day.

Moderator edit: Removed personal information.

[Chrisp1213]

Please Help will not sync since new upgrade on phone 

[Jnewey]

After another Chat today with Fitbit, I have been told that their technical team is still working on the issue.  No ETA on a resolution...

[frib]

Thanks for update I have spent hours with Samsung
and Fit Bit maybe between all of us we can get
some resolution to this issue.

Moderator edit: Removed personal information.

[Geeta71]

Thank u....hoping they fix it 

[capdan]

Thanks fingers crossed they come up with a solution soon.

[Chrisp1213]

I sure hope so🤞Sent from my Sprint Samsung Galaxy S9.

[aelucas]

Mine is having the same issue. Tried all usual troubleshooting tasks and still have issue.

[Chrisp1213]

What should I do if they can't??????Sent from my Sprint Samsung Galaxy S9.

[rnmh1964]

I downloaded the fitbit app from the microsoft store onto my windows 10 computer. Can sync on that but much more convenient to do on my phone so hope they fix soon.

[MelMinn]

FIX!!!! I did a Chat with FItbit this morning and mine is now syncing. I didn't lose anything as it updated all the way back to the 3rd. Here's the steps we took. Of course, I'll chat with them again if it stops. I hope these steps work for everyone.

1. First, she made sure my app was on the latest version which is 2.87 (20213363).

2. She had me check to see if my Fitbit was paired in the Bluetooth settings. It was not because of resetting the networks. (If it had been, I'd have unpaired it.) She had me turn off the Bluetooth and restart my phone. While my phone was restarting, she asked me to restart the Zip. (Take back cover off, take battery out and leave out for at least 15 seconds.)

2. Turn BT back on, and open the FitBit app. Go to Sync Now and click on it. It took a couple of times for it to all show up.

Good luck!