02-03-2019 11:58
02-03-2019 11:58
My zip was syncing fine until my s9 had an update. Now the zip will not pair with my phone. I have tried uninstalling and reinstalling the Fitbit app. I have taken the battery out of the zip. I have attempted to change settings on the app and my phone. My phone's bluetooth and location are on. Still no luck. My phone will find my zip but says it cannot pair and to check device settings. Fitbit keeps popping a message that my zip and my app need linked. Please help.
04-09-2019 23:52
04-09-2019 23:52
The moderator post asking for patience with Android 9 update was Feb 5. Today is April 10. How much more patience is required? I have a Zip that I LOVE (no way to connect to pc) and it has been rendered almost useless.
04-10-2019 00:07
04-10-2019 00:07
Yes I am the same, i can't afford to keep changing, love the Zip because it is just what I need and the App won't download on my laptop so still taking battery out etc once a week. So annoying and totally fed up with them. I would have expected something to have ben done by now. Like others I had the Samsung Galaxy S9 update the other day and thought that was it but sadly no!
04-10-2019 05:52
04-10-2019 05:52
So get this....i can update and sync if i use my laptop...it then updates my phone app....then if you use the gos tracking for your walk it updates...but it still wont sync to the phone app if you try to do it on your Samsung Note 9...
04-10-2019 05:54
04-10-2019 05:54
Ridiculous...do you have Windows 10? I have a feeling it only updates on that...fitbit told me they are aware of the issue and are working on it....well they are losing customers
04-10-2019 06:16
04-10-2019 06:16
Moderator needs to step up the communication to everyone.
04-10-2019 09:23
04-10-2019 09:23
04-13-2019 22:26
04-13-2019 22:26
@YojanaFitbit, have done everything recommended by Community Forums & FitBit Customer Service, still not working & recommendations by FitBit Customer Service actually made things worse, now losing steps after battery removal and trying to sync & the bluetooth on my phone now cannot pair with my Zip either. This is so frustrating!
04-14-2019 10:27
04-14-2019 10:27
04-14-2019 10:55
04-14-2019 10:55
Mine doesn't just had to take the battery out again
😪
04-14-2019 11:01
04-14-2019 11:01
04-14-2019 11:07
04-14-2019 11:07
Fixed it. Switched to a Garmin!!
04-14-2019 12:19
04-14-2019 12:19
04-14-2019 12:46
04-14-2019 12:46
I stopped using a Fitbit and bought a Garmin Vivoki.
04-14-2019 12:48
04-14-2019 12:48
Me too! So.long Firbit and your terrible customer service!
04-14-2019 13:59
04-14-2019 13:59
Amen. I am disappointed in fitbit.
04-14-2019 14:10
04-14-2019 14:10
Amen. I am very disappointed in fitbit.
04-14-2019 17:46
04-14-2019 17:46
04-14-2019 19:10
04-14-2019 19:10
Fitbit just lost another customer. I got tired of syncing daily through my Win10 desktop just to see my progress on my S8 phone. It was supposed to be a mobile solution! I just found a Garmin Vivoki online to replace the Zip on my belt.
04-15-2019 03:42
04-15-2019 03:42
04-18-2019 18:34 - edited 04-18-2019 18:35
04-18-2019 18:34 - edited 04-18-2019 18:35
Thank you for the recommendation! (Re: Garmin Vivoki fans.) I'd done some searching but hadn't found a reasonably priced alternative that isn't a bracelet/watch (which I have zero interest in, for a variety of reasons). I love my Zip because it's just a clip. This product looks promising!
I'm still pissed off about this and hesitant to spend that much money when there is nothing wrong with my Zip, it isn't that old and I just bought it a new case a couple months ago (a 3rd-party case, by the way, that's far superior to the one that actually comes with the Zip from Fitbit).
FitBit, is anyone listening? I love my Zip, I enjoy your product and I don't want to switch. Some communication would go a long way to convince me to stay one of your customers! If this goes on ignored, I would certainly not buy from this company again. I hate to have a poor attitude, but I feel abandoned at this point and like FitBit doesn't care about my business or my wasted investment in this product.