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Zip won't sync due to internet connection issues

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‎09-02-2021 16:16 - last edited on ‎09-07-2021 17:02 by Fitbit Moderator

‎09-02-2021 16:16 - last edited on ‎09-07-2021 17:02 by Fitbit Moderator

" no internet" message when I try to sync even tho wifi is up and running and all other apps work.

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎09-03-2021 15:55

‎09-03-2021 15:55

@Mtronot has this tracker ever synced? It's strange for this to happen spontaneously, can you please share if there was something that changed before this problem occurred? if you're not comfortable stating here which phone you're using could you possibly share a screenshot showing the problem with us so we can figure this out ourselves? are you positive that you're referring to the Fitbit ZIP? you mentioned apps and only newer models have apps. 

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