03-25-2019 22:02
03-25-2019 22:02
Updated software for Samsung s9 and phone and zip will no longer sync it Bluetooth connection . Help .
03-30-2019 10:44
03-30-2019 10:44
trust me my will not eather
03-30-2019 14:05
03-30-2019 14:05
I just got a software update today for my Galaxy S8 and have the same issue. It doesn't see the device. Sounds like an Android upgrade issue.
03-30-2019 14:10
03-30-2019 14:10
Same thing Note8 update yesterday. No sync since then.
03-30-2019 15:05
03-30-2019 15:05
03-30-2019 20:44
03-30-2019 20:44
Same problem. Can't sync after installing update. Happened the last time I did my Samsung S8 update. This should not be happening. What's the fix?
03-31-2019 02:57
03-31-2019 02:57
Won't sync on my Motorola after the update either.
03-31-2019 09:02
03-31-2019 09:02
The only way I found to sync my zip is back with the USB dongle and my pc. they data will then also show up on my phone.
04-02-2019 18:43
04-02-2019 18:43
Using my PC is the only way I can get my Zip to sync too. Every time I try to sync with the phone I get a message "unable to pair, check you device settings", but the Zip shows up as being paired. Annoying....Hopefully Fitbit will figure this out eventually.
04-02-2019 21:52
04-02-2019 21:52
Me too. Will not sync after upgrade i did on 4-1.
04-03-2019 00:51
04-03-2019 00:51
@apollomom wrote:I just got a software update today for my Galaxy S8 and have the same issue. It doesn't see the device. Sounds like an Android upgrade issue.
Have you got anywhere? I have a Galaxy S8 & the fitbit app fails to find the tracker. It just won't sync. No probs with my Galaxy Ace 5 though.
04-03-2019 09:52
04-03-2019 09:52
I have just been told that my Motorola G6 is not. a supported device by Fitbit. I am flabbergasted. I know it's not a brand new model but it's not that old!
04-03-2019 15:06
04-03-2019 15:06
same issue here, arghh
@apollomom wrote:I just got a software update today for my Galaxy S8 and have the same issue. It doesn't see the device. Sounds like an Android upgrade issue.
04-03-2019 15:07
04-03-2019 15:07
I'm having the same issue; won't pair after Samsung "upgrade"
04-03-2019 15:13
04-03-2019 15:13
I have the same problem after an upgrade to my Samsung S8 - zip won't sync/connect butbBluetooth does see it. I have been able to get it to sync immediately after taking the battery out of my zip and then putting it back in but it only works once.
04-03-2019 15:50
04-03-2019 15:50
Same issue; does Fitbit just not pair with Samsung any longer now?
04-04-2019 13:22
04-04-2019 13:22
04-04-2019 15:12
04-04-2019 15:12
My Samsung Galaxy S8+ did a software update yesterday and now Fitbit app says tracker not found, I cant sync my steps with my zip to the app
04-04-2019 15:21
04-04-2019 15:21
04-04-2019 15:33
04-04-2019 15:33