Zip won't sync or connect to Bluetooth.

[carlettebrowder]

Updated software for Samsung s9 and phone and zip will no longer sync it Bluetooth connection . Help .

[SunsetRunner]

trust me my will not eather

[apollomom]

I just got a software update today for my Galaxy S8 and have the same issue.  It doesn't see the device. Sounds like an Android upgrade issue.

[Helloworld123]

Same thing Note8 update yesterday. No sync since then.

[SunsetRunner]

Sent from my iPad

[dotman]

Same problem.  Can't sync after installing update.  Happened the last time I did my Samsung S8 update.  This should not be happening.  What's the fix?

[MummyFlea]

Won't sync on my Motorola after the update either.

[apollomom]

The only way I found to sync my zip is back with the USB dongle and my pc.  they data will then also show up on my phone.

[dotman]

Using my PC is the only way I can get my Zip to sync too.  Every time I try to sync with the phone I get a message "unable to pair, check you device settings", but the Zip shows up as being paired.  Annoying....Hopefully Fitbit will figure this out eventually.

[lchico]

Me too. Will not sync after upgrade i did on 4-1.

[WBEB]

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@apollomom wrote:

I just got a software update today for my Galaxy S8 and have the same issue.  It doesn't see the device. Sounds like an Android upgrade issue.

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Have you got anywhere? I have a Galaxy S8 & the fitbit app fails to find the tracker. It just won't sync. No probs with my Galaxy Ace 5 though.

[MummyFlea]

I have just been told that my Motorola G6 is not. a supported device by Fitbit. I am flabbergasted. I know it's not a brand new model but it's not that old!

[kramer1010]

same issue here, arghh

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@apollomom wrote:

I just got a software update today for my Galaxy S8 and have the same issue.  It doesn't see the device. Sounds like an Android upgrade issue.

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[kramer1010]

I'm having the same issue; won't pair after Samsung "upgrade"

[Stepuserbm]

I have the same problem after an upgrade to my Samsung S8 - zip won't sync/connect butbBluetooth does see it. I have been able to get it to sync immediately after taking the battery out of my zip and then putting it back in but it only works once. 

[kramer1010]

Same issue; does Fitbit just not pair with Samsung any longer now?

[WBEB]

Don’t know what’s going on. Battery full. Got the All-Day Sync on & Always Connected but just doesn’t sync. Have asked the fitbit to Sync Now but just keep getting an exclamation mark in a red circle.
Might try & contact fitbit, such a pain.

Sent from Mail for Windows 10

[arnieman]

My Samsung Galaxy S8+ did a software update yesterday and now Fitbit app says tracker not found, I cant sync my steps with my zip to the app

[WBEB]

I have same problem with my S8. Any idea who to contact?Sent from my Samsung Galaxy smartphone.

[kramer1010]

Tried that. Lost 7,000 steps to no avail. I put in a ticket with Fitbit.
Hopefully theyll come up with a fix.