Zip won't sync or connect to Bluetooth.

[carlettebrowder]

Updated software for Samsung s9 and phone and zip will no longer sync it Bluetooth connection . Help .

[arnieman]

I contacted Fitbit support, I'll probably get the run around because they probably have no idea what's going on or happening, I'm thinking about uninstalling the app and reinstalling it but I don't want to lose my progress from the last few years 

Sent from Yahoo Mail on Android

[WBEB]

No worries there, I reinstalled the app earlier this week after a break of 18 months & all info there.  But new phone & all these problems with syncing grrrr...Sent from my Samsung Galaxy smartphone.

[kramer1010]

I've done that too. I didnt lose progress but it didnt work

[lchico]

Tried this and it did not work

[Fb12345]

Has anyone one heard back? I'm getting frustrated with my device. I've tried everything and it isn't working.

[dotman]

- The only way I can sync is still with my PC via Fitbit Connect. Can't
sync with my S8.


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[MummyFlea]

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@https://help.fitbit.com/articles/en_US/Help_article/2315@

Contacted Fitbit. Unless you are on the list, it's tough basically. 

Look up the article to see if your phone is on there.

[WBEB]

Yes phone is listed & thanks for advice, I'll contact Fitbit.Sent from my Samsung Galaxy smartphone.

[Baystreet]

Same here! It just happened yesterday.  Is there a fix to this 

[kramer1010]

No not word yet!!! Time to switch pedometers!

[Helloworld123]

I have contacted Samsung mobile support and I am waiting for a reply.

[SunsetRunner]

Thank you

[cowhugger]

Same here..did an update on my Driod earlier this week and since then it won't sync. I have uninstalled and reinstalled app, checked all setting and permissions and nothing. IF I take the battery out, wait about 10 seconds reinstall battery it will sync HOWEVER I have to do this every time I need it to sync.

[Porfirio]

I uninstalled Fit bit app and reinstalled, then removed battery in Fitbit and put back in and now I can sync.

[arnieman]

I turned off my bluetooth and took my battery out of my zip and waited a minute, I put the battery back in and turned on bluetooth and it synced

[arnieman]

I turned off bluetooth and took the battery out and waited a minute and put the battery back in and turned on bluetooth and it synced 

[arnieman]

I took my battery out and turned off my bluetooth, waited for a minute and put battery back in and turned on bluetooth and it synced 
Sent from Yahoo Mail on Android

[kramer1010]

This did not work for me. I'm still not syncing and am jumping this synki
ng ship.

[Porfirio]

Yes, I posted earlier that this worked for me but am now also back to not syncing. 

[kramer1010]

Fitbit said they rolled out an update too on 4/1/19 but android users are
only getting 10% of it and they don't know why.