Zip won't sync or connect to Bluetooth.

[carlettebrowder]

Updated software for Samsung s9 and phone and zip will no longer sync it Bluetooth connection . Help .

[kramer1010]

Did you find resolution?

[Helloworld123]

Yes. Unistall Fitbit app. Reinstall the fitbit app. When you open app for first time, there is a new permission to use. This allows the app and the fitbit to sync again. 

Sent from Yahoo Mail on Android

[kramer1010]

I did that. I have both permissions checked. Still not working. Trying
to recover my week before I get the heck out of here.

[Becca327]

No solution yet.

Get Outlook for Android

[arnieman]

Tried that it didn't work 

Sent from Yahoo Mail on Android

[LM3K]

I have the same problem. It started after updating to android 9 (Pie) on my Galaxy s8. There is currently NO solution to this problem for the Zip other than removing the battery to restart the Fitbit. Keep in mind that the Pie version of android was initially rolled out a full year ago.  There is currently a 100 page thread about this issue pinned at the top of the Android section of this forum.

[LM3K]

Link to thread

[kramer1010]

This has forced me to jump this ship. GO GARMIN !

[kramer1010]

This lack of attention has forced me to switch trackers. GO GARMIN

[kramer1010]

This lack of attention by them has forced me to switch trackers. Going
GARMIN !

[kramer1010]

This lack of attention and service by them has forced me to switch
trackers. Going GARMIN today. Peace out.

[Tuvwxyz]

Same problem.  I can sync it on my PC but I am concerned that it won't sync when I'll be away for 5 days.  Don't want to lose my data

[Tuvwxyz]

Yes but I'm not always near a PC

[WBEB]

Such a ridiculous state of affairs. I have wasted so much time. My Fitbit will not sync to my Samsung S8. However it will sync to my Samsung J5 & that wakes up the S8 which then updates but after nothing. 

[LM3K]

That is the only true "solution" to the Android 9.0 (Pie) and Zip debacle. Sync it to a phone running an older version of android. Unbelievable that Fitbit hasn't fixed this issue.

[Tuvwxyz]

restarting is the only solution that I have found