help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

how to reset- hammy down fit bit

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-08-2016 05:42

‎01-08-2016 05:42

My mother received a new fitbit for christmas so she gave me her old one. I just installed the app on my phone but it has all her old records and what not. Is there a way I can reset this so I can start fresh with my own tracking? Thanks!
Best Answer
0 Votes
2 REPLIES 2

‎01-08-2016 08:21

‎01-08-2016 08:21

Are you logged into your mother's account on the app? That's the only way you should have that data. To start fresh, you need to create a new account and link the tracker to it.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer

‎01-09-2016 06:43 - last edited on ‎07-26-2023 20:27 by Fitbit Moderator

‎01-09-2016 06:43 - last edited on ‎07-26-2023 20:27 by Fitbit Moderator

Hey hey hey @Kate_wilsss welcome to our Community! I totally agree with @MakMak's post, whenever you set up a tracker into a new account the data from the tracker will be automatically reset to zero to start all over again. Please make sure you have created a new account and when you sync your tracker make sure it is under your account and not under your mother's email address.

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer
0 Votes