"Device Not Recognized"

[Chc94]

Today my issue has been that my Zip won't sync to my phone. It did it yesterday, but not today. The battrry is full, I logged out of the app and then logged back in, still nothing.

I am open to ideas.

[LucyAP · Accepted solution]

Thanks for stopping by @Chc94! To make sure that your tracker is working correctly, please restart it. Also, you can try these troubleshooting tips to fix syncing issues. 

I hope this helps, keep me posted! 😉 

[Chc94]

Thanks for the suggestions! I ended up taking out the battery, putting it back in and re-syncing. After a few minutes, it caught up to itself.

[LucyAP]

Thanks for the update @Chc94! So good to hear that you are back on track. I really appreciate that you have shared the troubleshooting steps that worked for you, this can be helpful to other user that is experiencing the same issue.

Also, I'd like to encourage you to join us at Discussions board, there you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more!

Give it a look! 😉