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zip loosing time, going blank, not counting steps

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‎01-01-2020 15:13

‎01-01-2020 15:13

Hi.  My Zip is loosing time, not counting correct steps and shutting off altogether.  

I've put a new battery in and updated the app.

Any help would be wonderful.

Thank you x

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‎01-06-2020 16:35

‎01-06-2020 16:35

I'm having the same issue.  When I sync it will get back on track, but I definitely lose some steps each time it happens.  I have to add activity in manually.  Extremely frustrating, and I can't get any answer from fitbit support.   

I had purchased an extra zip a while ago when I realized they wouldn't be available anymore, and now I can't even set it up.   I don't understand why they don't make/sell a device you can where somewhere other than the wrist.

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‎05-10-2020 08:37

In response to Craim

‎05-10-2020 08:37

See my post on battery issues. 

You have all the symptoms of a bent contact 

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