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zip not tracking

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‎12-26-2017 11:39

‎12-26-2017 11:39

My zip was working just fine on Friday.  I hadn't even looked at it Saturday and when I finally did on Sunday evening it was showing 0 steps.  I can't get it to toggle over to the next screen when I tap it.  The battery is NOT dead.  It still sync's to my phone although it took several days.   

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‎12-26-2017 16:03

‎12-26-2017 16:03

Welcome to the Forums @cnm1225! This sounds odd. To make sure that your tracker is working correctly, please restart it. 

 

Also, if your having issues syncing your tracker log out from the Fitbit app and reboot your phone. Once your phone is up, log back in. You can also take a look to the help article Why won't my Fitbit device sync?

 

I hope this helps, keep me posted! 😉 

Lucy | Community Moderator, Fitbit

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1 REPLY 1

‎12-26-2017 16:03

‎12-26-2017 16:03

Welcome to the Forums @cnm1225! This sounds odd. To make sure that your tracker is working correctly, please restart it. 

 

Also, if your having issues syncing your tracker log out from the Fitbit app and reboot your phone. Once your phone is up, log back in. You can also take a look to the help article Why won't my Fitbit device sync?

 

I hope this helps, keep me posted! 😉 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer