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15min intervals on step graph not working

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‎09-05-2021 22:39

‎09-05-2021 22:39

Hi,

There is a feature in the app that I was wondering if it could be reactivated please?

We used to be able to go into the graph of how many steps we have done and tap on the graph and it used to show us what times the steps were done.

You used to be able to click on that graph and a bubble would pop up for the selected one and show you the time and steps.

 

Best Answer
11 REPLIES 11

‎09-06-2021 05:39

‎09-06-2021 05:39

@SunsetRunner   There is a moderator response in this thread that says that the change is intentional and not likely to change.  It is marked as the Best Answer, but is not the answer we wanted to get from Fitbit.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎09-06-2021 08:59

‎09-06-2021 08:59

This was removed intentionally, god knows why. There is no plan or intention to revert back, despite unanimous feedback from users they want it back.

Best Answer

‎09-06-2021 14:44

‎09-06-2021 14:44

Thank you @LZeeW and @SebWotan, that seems very ridiculous that they remove something that it seems lots of us use. Why would they not consider to reactivate something that lots of people use? 

Best Answer

‎09-06-2021 18:53

‎09-06-2021 18:53

Thanks for asking this question. I want it back also. And, I’d like an explanation from Fitbit about why they chose to remove this feature. Not that they owe an explanation. But, why?

Best Answer

‎09-06-2021 22:29

In response to SunsetRunner

‎09-06-2021 22:29

Some speculate it is in order to make the iOS version less attractive (note this feature is still present on the Android version) since Google know owns Fitbit. Some speculate it is because they are incompetent. 

Best Answer

‎09-06-2021 23:05

In response to SebWotan

‎09-06-2021 23:05

My speculation is instead they are planning to put the feature under Premium. I'm quite sure that next Fitbit update for Android will have such regression because usually iOS come first.

Having said this it is very evident that lately Fitbit likes to implement regressions that have no logical reasons (for example the removal of dashboard sharing button in the app), I can't figure out what's happening.

Best Answer

‎09-07-2021 07:47

In response to Giampi71

‎09-07-2021 07:47

Hello everyone. Thank you for your updates in this thread.

 

I understand how you are feeling and appreciate everyone's feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

 

See you around. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
Best Answer
0 Votes

‎03-23-2022 14:31 - edited ‎03-23-2022 14:35

In response to SebWotan

‎03-23-2022 14:31 - edited ‎03-23-2022 14:35

Omg! Are you serious? Because we have ios and not android?!! If that’s true, then all apple users should promptly drop fitbit and get an Apple Watch instead!!!!!  Why would fitbit want to eliminate functionality and drop customers?  SMDH . I’m pissed off!

Best Answer

‎03-23-2022 14:32 - edited ‎03-23-2022 14:32

In response to Giampi71

‎03-23-2022 14:32 - edited ‎03-23-2022 14:32

I have premium and the additional data on graphs doesn’t work anymore. I have a brand new LUXE (March 2022) and an iphone12 mini w iOS 

Best Answer

‎03-23-2022 14:34

In response to CindyMFitbit

‎03-23-2022 14:34

“See you around”??? That’s your reply??? We want the data back on the graphs!! It was super useful!!! 

Best Answer

‎03-23-2022 14:38 - edited ‎03-23-2022 14:39

In response to SebWotan

‎03-23-2022 14:38 - edited ‎03-23-2022 14:39

This makes me MAD!! I loved that feature! And have been super frustrated that I couldn’t get it to work anymore once I got a Luxe to replace my Charge3 this month! It was such a useful tool, if I forgot to log a workout or whatever! 
It’s very annoying that they took it away!! Bring it back!!!!!!

Best Answer