7 Day total not updating

[fcredmond]

Hi, my 7 day total isn't updating in my ios app. In the past few hours I've walked a couple thousand steps and my total is still showing the same number. I've reset my tracker, reinstalled the app, and restarted my phone, but the count still isn't going up. Any other fixes I can try?

[Tmarie9000]

Mine is doing the same thing. Im hoping it syncs soon.

[Sapphires]

Same problem here. 

[MarcoGFitbit]

Hello @fcredmond, @Tmarie9000 and @Sapphires, thanks for joining us, it's great to have you on board the Community! 

It seems the information from your tracker is not updating correctly when syncing to the Fitbit app. Have you updated the app and restarted your tracker recently? If so, please go to the online Dashboard and check if the information is displayed there. 

If the information is being displayed on the online Dashboard, please forceclose the Fitbit app by double-tapping the home button and swiping up the app, if that doesn't update the information, please log out from the app, restart your phone or mobile device and log back in. 

I hope this can be helpful, give it a try and in case you need anything else, please keep me posted! 

[Zeemeerkim]

Same problem here, since this morning Fitbit won't update my 7 day steps total. Ran 10 km this morning and should have beaten some friends by now 😉 Total is still stuck on yesterday's number.

Completed all suggested steps, reinstalled the app, switched off/on my phone, logged in and out of the fitbit app and checked my account on fitbit.com but no results. Help!

[Les12]

My weekly total is not updating today. I’ve tried every step suggested. 

[MarkV]

Same here - weird.  I stopped synching with my phone at 5:59 PM EST yesterday.  I've done everything everyone mentioned and no luck. Hope i dont have to buy another one. 

[Les12]

My friends isn’t working today either. Must be a fault in the app. 

[Lochlong]

Same thing with my friends and mine no 7day update today despite walking 11,000 plus steps so far. I to have done everything but restart tracker

[Karina-86]

I posted a similar thread mine is not updating either despite doing everything (restarting Fitbit, restarting phone, force app closure, logged out then logged in again, uninstalled the app then reinstalled, turned off and on Bluetooth) 🤔

[Dmc99]

Looks like I’m not the only one with this issue today. Hope it gets sorted soon.

[Lorried]

Same here it stopped working correctly around 7pm 2/14/18 pacific standard time. Tried explaining it on a live chat with Fitbit Bernadte and Devron and got frustrated trying to explain it to them.  Clearly there is a problem at there end!!!! Fix this Fitbit!!!

[Lorried]

Did this this morning and did not work.  There clearly is a problem at Fitbit’s end and not us!!! Get it together Fitbit it is frustrating trying to explain on chat with Fitbit I gave up!!! 

[Zeemeerkim]

Fitbit heard our prayers I think; my week total just updated itself suddenly!

[Lochlong]

Both my friends and my 7 day total suddenly updated at 3pm after no updating for over 12,000 steps. All working ok now v strange.

Sent from my iPhone

[Lorried]

Mine started working fine this morning around 9 am 🙂

Sent from my iPhone

[Lorried]

Yep mine too.  Was about 8 am it started working right.  Yes very strange

[Les12]

My friends and mine all of a sudden updated this afternoon. 

[Les12]

Weekly total playing up again today. Come on Fitbit, get this sorted! 

[MarkV]

I worked with customer service.  We reset the device and then everything synched later yesterday.