Accidentally removed my device

[Xmily]

I accidentally deleted my Fitbit off of the app and I really need to fix it and I really need help

[careyt147]

  I did the same thing, and I am using a school computer so I don't know if it will connect! I also don't know if it will connect! What should I do? 

[hemp1956]

Accidentally removed my amp of phone

[MarcoGFitbit]

Hello @hemp1956, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this to my attention. Please note that if you have removed the Fitbit app by accident, you can re-install it back. Once you open it, you will need to type in your email address and password associated with your account. When you log in your information will still be available as it gets stored in our servers and not in the phone itself. 

I hope this resolves your inquiry, if there's anything else I can do for you, please feel free to reply. 

[Chardy4282]

I deleted my account. Now I want to reactivate it and add new device but can't because it keeps telling me that the email is already in use. Help.

[MarcoGFitbit]

Hello @Chardy4282, thanks for joining the conversation, have a warm welcome to the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. If you have recently deleted your account you will need to wait from 24-72 hours for the system to completely delete your data, then you will be able to create a new account with your email address. If you like to create a new account I would like to suggest you to create it with a new email address, then change it to the one you want after the system has delete the data from the previous account.

You can always change the email address on your account by going to your Personal Settings in the online Dashboard. Keep in mind that when you change the email address on your account you will receive a new verification email to verify the new email address. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[Rogerlawson69]

Erased my app

[MarcoGFitbit]

Hello @Rogerlawson69, thanks for joining the conversation, it's great to have you on board. 

I appreciate you have joined us, however I'm not quite getting what you mean with "erased my app", would it be possible for you to elaborate a bit more about this situation? This will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Jaimiemcq]

I removed my Fitbit on my phone to reinstall,  go back and correct my birthday . Hot a new Fitbit to replace charge2 and couldn't get eigi to work so tried to start over but did Fitbit over in March , had account for 5 yrs. , it worked but not now . Really messed up ! 

[Dylan29]

Hi I have had a similar issue with my versa. I needed to unlock my fitbit with my phone as it said to because there were too many wrong passcode attempts and when I went to change my passcode my phone glitched and completely removed my device and I cannot reconnect it as it is locked out. HELP!

[Marymcnichol10]

I'm still having trouble connecting my Versa. On Bluetooth it isn't finding the device .when I first got the watch I downloaded the apple phone app and I haven't got an Apple Watch . So the Bluetooth just keeps buffering and saying connect the Apple Watch . I deleted the app but it still keeps coming up . What can I do to take it off and put Versa on .

[Blitz2289]

Same with my Alta I accidentally deleted it from the application now I can't get it back