Active Minutes & Daily Exercise show different quantities.

[AnneMalvin]

Hi there! 

I'm having some issues with my Alta and the IOS app syncing or having the same data/information. My tracker and the active minutes are correct but the active minutes don't sync with the track exercise or the daily list of exercise/activity.

For example, on 7/31, active minutes are listed as 51 minutes but in the daily exercise or Day 1, it shows 70 minutes total and 23 more active minutes than my tracker does. And the 70 minutes is the correct activity based on what my exercise was that day.

I have restarted my Alta, updated to the latest version of the app on IOS, removed and added my tracker to the app, removed and reinstalled the app. 

Any suggestions would help, thank you!

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @AnneMalvin, I hope you're having a great day, it's nice to see you around. 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. 

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please feel free to reply! 

[AnneMalvin]

Thanks for your note, I appreciate that! I'm wondering what the status is on a fix? I've noticed it's slowly gotten a little more off. Also today the app says I was sleeping when I was clearly active.
Thanks!!

Sent from my iPhone

[MarcoGFitbit · Accepted solution]

Hello @AnneMalvin, thanks for taking the time to reply, I appreciate it. 

At this moment I don't have a specific time frame for when this issue will be resolved. Our team is still working towards a prompt and proper solution and once I receive more news about this situation I'll make sure to update the thread. 

Thanks for your patience and understanding, if there's anything else I can do for you, please let me know. 

[AnneMalvin]

I know I marked this as solved and I did download the latest version of the app but it's still not working. The # of days activity and active minutes are still off and not matching or syncing.

Thanks!