Active Minutes disappearing

[ceeemgee]

The iOs app is losing active minutes. They're displayed on the app, then disappear after syncing my Charge HR. Total step count and steps per hour seem unaffected; days of weekly exercise seems to be affected. 

Is there a fix? 

[MarcoGFitbit]

Hello @ceeemgee, have a warm welcome to the Fitbit Community, it's great to have you on board. 

This seems like a very odd situation but it's possible the app is not updating the information correctly with the one stored in our servers. In this case I would like to suggest you to go to your online Dashboard and check if your Active Minutes are showing correctly there. If they are, please try the following in the app:

• Force-close the app by double tapping the home button on your phone and swiping up the app, if this doesn't seem to work please:
• Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else.