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Active minutes disappearing on the Fitbit App

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‎02-20-2021 16:41 - last edited on ‎02-22-2021 06:10 by Fitbit Moderator

‎02-20-2021 16:41 - last edited on ‎02-22-2021 06:10 by Fitbit Moderator

My active minutes appear just fine on the Fitbit itself. The problem is with the app. The minutes will appear after I sync, then will go back to zero. It does this every time I sync. Once it rolls to a new day, the minutes from the previous day will stay. 

 

Moderator edit: subject for clarity

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‎02-22-2021 06:12 - edited ‎02-22-2021 06:15

‎02-22-2021 06:12 - edited ‎02-22-2021 06:15

Hello @LizzaBella, welcome to the community forums! 

 

Thank you for the information and for taking the time to report this matter! I've moved your post to this board to keep our forums organized. In addition, I recommend taking a look at this thread for new updates. 

 

Thanks for your patience. 

Wilson M. | Community Moderator, Fitbit.
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