Activities are not being logged

[Samd83]

Hi 

I have a Fitbit versa and I do exercise and it’s not logging it in exercise section, it shows on activity but when you go into the days it is not there.

i have switched the Bluetooth off and then reconnected have switched phone off and still no joy 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Samd83, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. To better assist you with this, can you please let me know when was the first time you experienced this inconvenience and how many times since then? Which activities are affected by this issue? If you haven't already done so, please try the following steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the iOS version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Keep me posted. 

[Shruthi-x]

I'm having the same issue and as a result, it isn't syncing my exercise and calories burned with mfp. I've tried rebooting my phone and uninstalling the app etc. but it still isn't logging my activity since Monday. It's getting so frustrating!

[RicardoFitbit]

Welcome aboard @Shruthi-x, sorry for the delayed reply.

I appreciate the information that was shared with me. To move forward with your concern, can you please let me know which iOS mobile device are you using? When was the first time you experienced such difficulties and how many times since then? Which activities are not being transferred to your account? Steps, floors, etc. are synchronized? 

I'll be waiting for your reply.

[DevKnoll]

Same issue here. Versa 2. iPhone 8 Plus on version 13.3. I tried all the steps recommended above but the device does not recognize any activities. 

[RicardoFitbit]

Hi @DevKnoll, welcome to our Community Forums! My apologies for the delay in responding your post.

Thanks for taking into consideration the steps that were shared on my previous post. To better assist you with this, can you please let me know which activities are not being synchronized with your Fitbit account? How many times you experienced such difficulties with your Versa 2 and your iPhone 8+? In the meantime I receive your answers, please restart your device and let me know if the issue persists. 

Looking forward to your reply.

[Shruthi-x]

Hi,

None of my activities on my fit bit are being logged in terms of my
exercise etc. As a result it's not transferring to MFP. I have a samsung
galaxy phone.

[Samd83]

I ended up rebooting the versa and deleting the app and resyncing which has worked. Now I have another problem where the watch gets to a certain level and just dies and will not switch in, I am having to force it to start again! 
I must admit since switching to the versa from the Alta and charge this is def the worst one so far! I am on iOS for this. 
I hope everyone gets the problem sorted as it seems to be quite a frequent problem 

[Shruthi-x]

How do you disconnect and re sync it all? I've deleted both apps and
impaired the two etc. But that didnt work. It's annoying because today I
done 52 minutes exercise and MFP tells me I've burned 0 calories...

[Samd83]

I did exactly what you have done but also removed the device from my Bluetooth and re synced it all, I understand your frustration completely I do a lot of les mills and walks outside and so much of my exercise was missing. I also was not getting the calories I put which when synced to my fitness pal was disheartening 

[Samd83]

I am now back to having the same problem with my versa, this is now becoming a joke have done all solutions and still working out in gym showing in active minutes but not in exercise