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Ad showing in app not closing.

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‎09-10-2017 05:28 - last edited on ‎09-11-2017 06:27 by Moderator Alum

‎09-10-2017 05:28 - last edited on ‎09-11-2017 06:27 by Moderator Alum

New ad blocks entire screen on IOS. X in upper right does nothing. Had to click on Show Me More to get it to go away. I don't want to see more!

 

Moderator Edit: Clarified Subject.

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‎09-11-2017 06:54

‎09-11-2017 06:54

Hello @gba12g, I hope you're doing well, thanks for joining the Fitbit Community. Smiley Happy

 

Would it be possible to send me a screenshot of the ad you're seeing in the Fitbit app? That will be very helpful for me to check this further. 

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎09-11-2017 08:27 - last edited on ‎09-12-2017 05:06 by Moderator Alum

In response to MarcoGFitbit

‎09-11-2017 08:27 - last edited on ‎09-12-2017 05:06 by Moderator Alum

Ad did not come up today. If it does again I will take a picture. It was a
full screen ad requesting I look at new products

--
Gail Accardi

Moderator Edit: Removed Personal Information

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‎09-12-2017 05:30

In response to gba12g

‎09-12-2017 05:30

Hello @gba12g, I hope you're doing well, thanks for taking the time to reply. Smiley Happy

 

I appreciate you've let me know you haven't been able to see the ad again, if you do, please take a screenshot and reply to me with it so I can take a better look at it. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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