07-15-2019 03:41
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

07-15-2019 03:41
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hello All,
I lately experience issue when adding the custom Food.
IOS 12.3.1
Fitbit app version: 20001.60.39
I live in Nederlands so since there is no food database dedicated for it I have o use German one - which means I have to add a looot of food by myself...I understand it's system limitation...
When I go to : Add Custom Food and I fill in the name->I add calories first and then when I want to change 1/20 Dosen to grams or other value I get immediately kicked out of app.
When I write name first and right after it want to change measure - effect the same. Only after trying couple of times I manage to add all details and save - but then I encounter other issue: the nutrition facts are all zero.
You can imagine it's frustrating - when you spend 5 min on putting all data in the app and then none of it is visible.
Please investigate
BR
Natalia

07-16-2019
12:43
- last edited on
01-23-2025
09:27
by
MarreFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



07-16-2019
12:43
- last edited on
01-23-2025
09:27
by
MarreFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
@Nataliyya, welcome! It's great to see you around!
Let me help you with your food logs. I suggest you log out from the app, restart your phone and log back in. After this retry logging your food. Also have tried logging your food from the website? Do you experience any issue there?
Let me know how it goes.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

