“All Clocks” empty blank page

[JonDavidL]

I just setup a replacement Charge 3. Everything works great. Screen bright. Notifications are received. Steps and heart rate all come over to app just fine but when I try to load a new clock face the page is blank. Click on “all clocks” and the app looks like it is trying to load a page but when done, there is nothing there. No clocks to choose from at all. Just a blank page. I have an iPhone 7 running iOS 13.3.1. Fitbit app is up to date. Just Changed out my Versa 2 to add the Charge 3. No problems with “all clocks” with the Versa. Any ideas on what might be going wrong? I’ve never had this issue before.  

[NellyG]

Hi @JonDavidL That sounds a bit odd. Id suggest you try uninstallingbthe app, reinstall it and log back in and see if the clocks page works then.

[JonDavidL]

Thanks. I will try that.  I did finally get the page to load and change my clock face, but it is a hit or miss.  For every 20 times I click "all clocks" I will get the page of clocks to actually load maybe once.  I'll see if reinstalling the app helps. 

[JonDavidL]

Thanks. I tried deleting and reinstalling the app but still get a blank screen with "all clocks". Everything else is working great. At least I now I have my favorite clock face loaded on the Charge 3 but would love to figure out what is going on.  It seems more like a problem with the app talking with fitbit's server. Like something is failing there.  Weird. 

[NellyG]

That is a bit odd. Is your internet fast and reliable? When mine was dodgy I occasionally got a page that didnt load, but itnseems pretty good now. Nothing like the frequency of what you are finding though.

[JonDavidL]

Internet is fine. Hopefully a moderator will jump on with any ideas. I haven’t been able to get it to load all day. After a few seconds of attempting to load all clocks, I get this message: “Sorry an error has occurred. Please go back and try again later.” Just weird. Never had this problem ever before. Thanks for trying to help. 

[JonDavidL]

Is anyone else having trouble changing the clock faces on their Charge 3?  When I click on "All Clocks", I either get a page that loads blank with nothing on it or I get the message "Sorry an error has occurred. Please go back and try again later."  The "apps" tab loads slowly but it does eventually load. Everything else about the Charge 3 works fine.  I haven't been able to get the "All Clocks" page to load now for a couple days. Honestly hasn't work since I switched out my Versa 2 for the Charge 3.  I've deleted the app and reinstalled it but that didn't help. It appears to be an issue between the app and Fitbit servers.  It looks like this was an issue that also happened a few years ago but I couldn't find a solution on these forums. Any help?  Suggestions? Moderators? Thanks. 

[DavideFitbit]

Hello @JonDavidL, welcome to the Fitbit Community forums. 

Thank you for all the information you've provided regarding the difficulty to load the clock face options on the Fitbit app. 

I tried to replicate this, but I was able to see the clock faces without any problem. Before considering other options, please try logging out from the Fitbit app, then restart the phone and log back in to check if you're able to see the clock faces. 

In addition, pleas make sure to keep the Fitbit app updated to the latest version available. 

Please keep me posted. 

[JonDavidL]

@DavideFitbit I just tried logging out, rebooting, and logging in again.  Unfortunately I get the blank page or "Sorry ..." message.  What is weird is that l will every once in a while get the page to load.  I mean since removing the Versa 2 and adding the Charge 3 on Sunday night, I've gotten the clocks to load 5 times and I have probably hit the "all clocks" tab 100-200 times to get just those 5 successes. Should also mention that every once in a while I will get a totally white page and the only way out is to hit the "today" tab at the bottom of the screen. My app is up to date and I am hoping a future app update fixes whatever is happening. It doesn't seem like an issue with the Charge 3 itself, but more like and issue with the app communicating successfully with Fitbit's servers. Everything else about the Charge 3 is working.  Was able to load my favorite clock face a few days ago so I don't want to mess anything up from here.  It would be nice to change the face now and then though, I just hate to try it right now because I fear I will never get it changed back. Any other help is welcome. Thanks.

[JonDavidL]

@DavideFitbit  Thursday update:  So I decided to switch to my Versa 2 last night from the Charge 3.  As soon as the Versa was all setup, I went right to "all clocks" and the page loaded instantly.  So I then went and switched back to my Charge 3. Once that was successfully setup again, I went right to "all clocks" and nothing.  Just a blank page or the "sorry an error occurred". So the app does connect to Fitbit's servers just fine when I have my Versa 2 connected, but when I have my Charge 3 connected, it is a total fail.  Makes no sense that one would work fine and the other wouldn't.  I even pulled out my old faded screen Charge 3 and it too could NOT connect successfully to "all clocks".  So it definitely isn't the Charge 3. It is definitely something computer related. Very weird. Any ideas?

To Clarify: I don't think the issue is with the physical charge 3 device but the problem does seem to be charge 3 related since my Versa 2 connects to "all clocks" just fine. 

[SuzieQ42]

Yes I'm having trouble with my clock face, it's disappeared and when I went to replace it via the app there were no available clock faces for the charge 3 not sure what I'm going to do