Allow location services

[mollykbean]

I keep getting messages to update location services on my phone. I update them to always allow, and it automatically defaults to "Ask Next Time." Please help.

[SunsetRunner]

Hello @mollykbean 

The message to update your location services on your phone has something to do with your phone personally. This is not related to Fitbit. I would suggest  calling your cell phone provider and maybe they can help you. But I did dig around a bit and I really think that this article will help you solve this issue here: https://support.apple.com/en-us/HT207092

😉Please let me know if that article helps

[SunsetRunner · Accepted solution]

Hello again @mollykbean 

When you originally posted this question did the location services you were talking about occur while using the Fitbit App and location services had to do with the app? if so this may help:
Let’s start by tapping your exercise tile in the Fitbit app. If you don’t have the exercise tile showing in the main page of the Fitbit app (where all your current challenges are) then tap Discover at the bottom left, then tap Health & Fitness Stats, then find exercise and tap it. Look to the bottom and tap “Add to today”.... that will pop you back to the main page. Now find the exercise tile and tap it. Look to the upper left and tap the stopwatch icon. Now tap “Enable Location Services” , then open settings and make your selection. (If it doesn’t let you select always then select when using the app) .....now go back to the Fitbit app and answer WiFi prompt. Now  go directly to your iOS setting and now you can change it to always. Gosh I hope all this makes sense. 

😃 please let me know if this was indeed your issue and did this help in anyway