03-28-2018 08:03 - last edited on 04-03-2018 07:17 by MarcoGFitbit
03-28-2018 08:03 - last edited on 04-03-2018 07:17 by MarcoGFitbit
Hi,
my Alta HR is not syncing since i updated the fitbit app yesterday on the Appstore (iOS).
the little wifi sign on top of the battery icon keeps flashing but nothing happens.
when i pull down the screeen it changes status to "looking..." and then nothing happens.
I tried to log out and in again on the app still the same issue.
Please help urgently!
Moderator Edit: Clarified Subject.
03-28-2018 18:24
03-28-2018 18:24
Well I tried to remove the Alta HR from the app and re-link it and now it’s not even connecting it. The Fitbit app finds it and keeps trying to connect in loop...
i tried unpairing it, log out, delete the app and redownload it and nothing...
my Alta HR is now useless until Fitbit fox that **ahem** latest app update.
CAN YOU PLEASE FIX THIS?
03-30-2018 05:38
03-30-2018 05:38
can we have an answer from FITBIT please???
03-30-2018 08:28
03-30-2018 08:28
Yes I am having the same problem. I’m using an iPhone X.
03-30-2018 09:36
03-30-2018 09:36
I have the same exact problem since installing the latest iOS Fitbit APP update on my iPhone on 3/28/18. The battery indicator is yellow & half full (but 100% charged when in the charger) & it says ‘looking’ & never connects. I’ve tried restarting my iPhone & Fitbit flex, turning BT off & on, cleaning it, all to no avail. I’m thinking it must be a bug. I’m on my 3rd day of my flex not tracking.
03-31-2018 15:35
03-31-2018 15:35
I’m having the same issue. My fit bit will sync on my old phone that has not updated yet. On the updated app it will not sync.
03-31-2018 18:28
03-31-2018 18:28
My Charge 2 will receive meal info from my fitness pal but won’t send any data back.
04-01-2018 06:09
04-01-2018 06:09
Hey guys,
i guess Fitbit heard us. They realeased an update for the app that was supposed to “fix bugs” so I was hopeful.
after updating it, it worked again! My tracker is now syncing again and all back to normal...
make sure you update the app again and you should be good to go!
04-01-2018 06:13
04-01-2018 06:13
I updated and still not syncing.
04-01-2018 06:31
04-01-2018 06:31
04-01-2018 07:25
04-01-2018 07:25
04-03-2018 07:21 - edited 04-03-2018 07:21
04-03-2018 07:21 - edited 04-03-2018 07:21
Hello everyone, I hope you're doing well.
Thanks for bringing this to my attention. I appreciate some of you have come back and let me know your issue has now been resolved, I'm very glad.
Please note that we have just released a new version of the Fitbit app, so I would like to encourage you to download it and then try to sync. If your tracker is still not syncing, please take in consideration the following:
If your tracker is still not syncing after checking these points, my best recommendation would be setting up your tracker as a new device. Don't worry, none of the information already stored in your account will be deleted.
To set up your tracker as a new device:
Now, @SunsetRunner, if you're still having trouble syncing with MFP, please restart the connection between both apps following the steps in this post.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
04-03-2018 13:12
04-03-2018 13:12
I do not see a new release in the APP store dated today? I updated with the release you guys promoted 3/31/18 but that didn’t fix my sync/tracker not found problem that I’ve had since installing the last release on 3/28/18.
My flex hasn’t sync’d since Wed 3/28/18 & I’ve been working w/tech support for sev. days (no solution yet). I’m now on day 6 of my flex not working.
04-04-2018 04:48
04-04-2018 04:48
Hello @NancyB, I hope you're doing well, thanks for taking the time to reply.
Please note that the latest update of the app was released on April 2nd, as stated on this official post. To check if the update has been installed, go to the App Store and tap on the Updates tab, if an update is pending, Fitbit will appear on this list.
I hope this can be helpful, please update the app and let me know if you're still experiencing issues with your Flex.
04-04-2018 07:58
04-04-2018 07:58
04-04-2018 08:51 - edited 04-04-2018 09:32
04-04-2018 08:51 - edited 04-04-2018 09:32
WPRandy....I noticed you (like me) were still not able to sync after installing the 4/1 APP update. Is yours still not working?
Or...if it is, how did you resolve the sync prob? I’ve been working with tech support for sev. days & sending screenshots but no fix yet 🙁
04-04-2018 09:35
04-04-2018 09:35
Mine is working. I didn’t do anything. I just waited it out.
04-04-2018 10:10
04-04-2018 10:10
WPRandy...so it just started syncing on its own w/no action taken by you?
How many days did it take to fix itself? What type of phone & Fitbit do you have?
04-04-2018 10:51
04-04-2018 10:51
Charge 2. iPhone. A few days. I had the same problem with the Flex I used a year or two ago. Tried everything. Nothing worked. Then, one day, it worked. Sometimes the electrons just need to get back on track in the ether?
04-04-2018 11:19
04-04-2018 11:19