Alta HR unable to receive text and calendar Notifications.

[Trangeex3]

I have the Iphone 7, and the text and calendar notifications does not appear on my Alta HR. I made sure that the Iphone 7, and Fitbit app is updated. The notifications are turned on for both the phone including the banner style, and the Fitbit app. Do Not Disturb is already off. I tried reconnecting the Fitbit via Bluetooth and reset my phone but the text & calendar notifications does not work still.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Trangeex3, thanks for joining the Fitbit Community, it's great to have you on board! 

Are you able to receive call notifications on your Alta HR? Have you restarted your Alta HR lately? If so, I would like to suggest you to reset Notifications in your tracker and check if they start working afterwards. 

In order to restart Notifications:

1. Go to the Bluetooth settings on your phone and check if Alta HR is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone.
3. Restart your Alta HR once again.
4. Open the Fitbit app, then tap on Account
5. Tap on Alta HR and enable Notifications again. A pop up will show up asking you to pair your tracker.
6. Tap on OK and continue with the process. 

I hope this can be helpful, give it a try and let me know the outcome. 

[Gailr1918]

I tried doing as the message below suggested but it still doesn’t work

[Gailr1918]

P.I tried doing as the message below suggested but it still doesn’t work

[MarcoGFitbit]

Hello @Gailr1918, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

I appreciate you have brought this to my attention and for letting me know you've already tried the troubleshooting steps listed on this thread . Please note that Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app, which is why I would like to ask you to check the following:

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. 
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If you've reviewed the list above and can't get notifications to work, please try the following:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone once again.
3. Reset your Versa once again.
4. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

I hope this can be helpful, please give these steps a try and keep me posted in case you need anything else.

[Kadence]

I have done all of the above that was recommended - “forgot” the device under Bluetooth settings, shut off phone and Fitbit Alta hr. Turned back on, went into Fitbit app, paired, notifications are on in both app and phone - still no text or call notifications. Help! What next? 

[TheFitBean]

I have also done all that was suggested, too no avail. I rely on my Fitbit for communication from my 83 year old mom,  during my classes... I hate falling in love with some technology feature and then having it ripped away, once I start depending on it. Is very frustrating.

[Sillygod]

Hello, just to confirm in step 5 - “enable notifications again” when do you “disable notifications” before or after removing it from Bluetooth? Do you disable it in the app, the iPhone app settings under notifications, both, neither? Following the 6-steps as below does not work, so looking for what I may have missed.

thank you.

[plylis]

My Alta HR stopped receiving notifications a couple of months ago or so. I usually re-sync and they come back. Not this time (after an iPhone update). I called and also chatted online and got nowhere with either person. They said they were working on it. I had tried several things and nothing had worked. The next day after my chat, I started receiving notifications. A couple of days later, the text notifications stopped working. I’ve tried various things including both notes on the page and my text message notifications still do not work. Help! I need that more than phone call notifications!