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Alta HR won't sync after installing iOS 13.5

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‎05-21-2020 19:13 - last edited on ‎05-22-2020 13:43 by

‎05-21-2020 19:13 - last edited on ‎05-22-2020 13:43 by

My AltaHR won’t synch after installing iOS 13.5 on iPhone & iPad

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎05-22-2020 13:56

‎05-22-2020 13:56

Welcome to the Fitbit Community, @MStinson.

 

I am sorry to hear your Alta HR won’t sync after installing iOS 13.5. Thanks for trying to resolve this and I am here to help. We're aware of an issue affecting customers who update to iOS 13.5 and our team is investigating. I appreciate your understand and recommend doing the following:

 

1. Uninstall and reinstall the Fitbit app.

2. Please follow the troubleshooting tips in this article. 

 

Let me know if the issue persists, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-22-2020 15:57

‎05-22-2020 15:57

If you uninstall and reinstall, will all your history be lost?

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‎05-22-2020 16:38 - edited ‎05-22-2020 16:38

In response to Sehat

‎05-22-2020 16:38 - edited ‎05-22-2020 16:38

@Sehat - 

 

I have "uninstalled-restalled" numerous times in an attempt (which failed) to solve the Bluetooth pairing issues.

 

No loss of history as it is stored on the FitBit Servers, not your phone.

 

Welcome the boards.

RETIRED Enterprise Computing / "IT Guy" - Southern California - Marine Staff Sergeant 1970-78
Apple Watch 6 - iPhone 8 (iOS 16.7.8) - FitBit app 4.20 - MacBook Air (macOS Catalina)
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‎05-22-2020 20:44

In response to MrMarv

‎05-22-2020 20:44

Sent from my iPhone
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‎05-22-2020 20:57

In response to MrMarv

‎05-22-2020 20:57

I disconnected & then reconnected Bluetooth last night on both iPad & iPhone & was finally able to synch. Today, Fitbit will synch on iPad but am having same problem on iPhone again.

Sent from my iPad
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