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Alta and Not Syncing and No Bluetooth Recognition

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‎02-20-2017 20:36

‎02-20-2017 20:36

 I have an Alta. I've had it since September. I have never had an issue until last night. It will not sync to my iPhone app. My Bluetooth is on, and it will not even recognize the device. I have turned off and turned back on Bluetooth. I have deleted the app and reinstalled. I have reset my iPhone 6s. I have logged out of my account and back in. I have reset my tracker. Now my fracker is stuck on "http://Fitbit.com/setup." I go to the website and it does nothing. Help please.  When I go to set up device it just says there is something wrong. I have literally tried everything I have read on here. PLEASE HELP. 

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3 REPLIES 3

‎02-21-2017 03:08 - edited ‎02-21-2017 03:09

‎02-21-2017 03:08 - edited ‎02-21-2017 03:09

I have the exact same problem and phone!  My Alta's been working fine up until now since I got it in Nov 2016. Help!

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‎02-21-2017 03:47

In response to Mizzjojo808

‎02-21-2017 03:47

So far I still know nothing. The tracker and my phone don't communicate at all. 

 

I downloaded the app to my iPad and set up the device and it worked perfectly. But, I don't carry my iPad everywhere, so I still can't view it correctly on my phone. 

 

HELP!!!! 

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‎02-22-2017 07:46

In response to PastryChef10

‎02-22-2017 07:46

Hello @PastryChef10 and @Mizzjojo808, thanks for joining us, it's great to have you on board! Smiley Happy

 

Have you updated the Fitbit app recently? If so and having restarted your Alta, your phone and the Bluetooth on your mobile device, my suggestion would be setting up your tracker as a new device in your account. Don't worry, this won't delete any of the information stored in your account so far.

 

To set up your tracker as a new device:

  1. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
  2. Choose your tracker and follow the onscreen instructions to continue
  3. When the app asks you to replace your current tracker, please replace it and continue with the process.

One thing to mention is that in order to sync your tracker using your computer you will need to plug in the USB dongle and open the Fitbit Connect software which you can download form "fitbit.com/setup", this site is where you it's possible to start the download, it is not used to sync your tracker. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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