Alta wont sync

[richardgazza]

My Alta will not sync. It charges and works but does not sync on my IOS phone application or desktop applications.

I have tried every recommendation, turning bluetooth on and off, reinstalling, fiddling with the gold prongs on the charger, but nothing seem to work.

Thanks,

[SteveH · Accepted solution]

Was one of the things you tried a restart of the Alta using this procedure?

https://help.fitbit.com/articles/en_US/Help_article/1186/

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.

[richardgazza]

Thank you very much! It worked and everything saved. Much appreciated.