06-05-2017 06:52
06-05-2017 06:52
My Alta will not sync. It charges and works but does not sync on my IOS phone application or desktop applications.
I have tried every recommendation, turning bluetooth on and off, reinstalling, fiddling with the gold prongs on the charger, but nothing seem to work.
Thanks,
Answered! Go to the Best Answer.
06-06-2017 00:02
06-06-2017 00:02
Was one of the things you tried a restart of the Alta using this procedure?
https://help.fitbit.com/articles/en_US/Help_article/1186/
If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.
06-06-2017 00:02
06-06-2017 00:02
Was one of the things you tried a restart of the Alta using this procedure?
https://help.fitbit.com/articles/en_US/Help_article/1186/
If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.
06-06-2017 08:27
06-06-2017 08:27
Thank you very much! It worked and everything saved. Much appreciated.